Director, Customer Team Training and Enablement

GTM - GTM Operations Woodland Hills, California


The Director, Customer Team Training & Enablement is responsible for the overall training and enablement of our customer team on a global basis.  This role is an exciting opportunity to create and own onboarding and continued education and training programs to drive deep products/solutions knowledge and excellence across our customer facing teams.  Customer facing teams include Value Architect, Solutions Engineering, Professional Services, Customer Success, Training and Support.  We are looking for a strategic thinker that can see the big picture, strive for ongoing improvement and thrive in a hyper-growth, dynamic environment with a high degree of innovation.


  • Design and develop training and ramp programs for our customer facing teams
  • Ensure programs are scalable and accessible for all products/solutions on a global basis
  • Develop continued education and training
  • Create certification system for onboarding milestones and ongoing enablement trainings
  • Ensure collaboration among cross-functional teams for the roll out of product releases and determining the learning needs of each customer facing teams
  • Understand our partner ecosystem and help train teams on partner categories as needed
  • Ability to create and host in-person training and online trainings (live, virtual, eLearning, webinar)
  • Develop training and education assets library; ensure resources are easily accessible, accurate and kept up-to-date
  • Interface and align with sales, product and marketing teams
  • Proven analytical thinking, skills in metrics creation and project management, attention to details, and exceptional organizational skills
  • Introduce new enablement programs to include networking, mentoring, and other informal knowledge sharing opportunities
  • Measure and report on the effectiveness of customer team training and enablement program and initiatives
  • Develop individual results by maintaining policy and procedure resources, providing coaching, conducting training sessions, and developing outcome improvement resources.
  • Other duties as assigned

  • Self-starter who has experience taking initiative and owning end-to-end deliverables in a fast-paced environment
  • Passion for customer success, empowering others and delivering value to customers
  • Strong communicator in both verbal and written forms and are equally adept in communicating upwards and downward and ability to work across groups and geographies
  • Bachelor’s degree with 7+ years of customer team training & enablement experience, ideally with SaaS company
  • Ability to translate concepts, summarize and communicate complex ideas, and clearly articulate business value with a good sense of how customer facing professionals think, operate, and absorb training
  • Experience with multiple learning methodologies to effectively deliver the right content to the right audience at the right time.
  • Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, and Project)
  • Results and success-oriented with strengths in problem solving and development of solutions
  • Ability to travel both domestically and internationally