Engagement Manager-EMEA

Implementations Frankfurt, Germany


Description

Responsibilities:

  • Work with the internal Solutions Engineering team during the pre-sales and project scoping process
  • Assist the Solutions Engineering team with creation and execution of the Statement of Work
  • Manage multiple customers, partners and internal stakeholders to ensure the best outcome for both customers and BlackLine
  • Work with customers, partners and Implementation team on driving projects to successful go live
  • Responsible for managing the relationship with the customer and partner teams throughout the engagement and is the main point of contact between customer/partner and BlackLine teams
  • Develop a delivery strategy for large-scale partner implementation projects
  • Create customer project plans complete with budgetary information and resource needs
  • Provide leadership to the project team by building and motivating resources to meet project goals, adhering to their responsibilities and project milestones
  • Define project success criteria and communicate them to all stakeholders
  • Provide status reporting across leadership regarding project milestones, deliverables, dependencies, risks and issues
  • Track and report project financials against estimate; escalate and resolve financial issues as they arise
  • Manage project scope, timeline and budget changes
  • Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards
  • Identify, manage and mitigate project risk
  • Act as the escalation point when issues arise with the customer or partner on engagements
  • Reinforce appropriate implementation practices, templates, policies, and tools to ensure successful project delivery
  • Track deliverables using appropriate tools
  • Identify ways to upsell or cross-sell to increase revenue and build brand awareness
  • Complete other projects duties as assigned

Qualifications:
  • Proven experience as an Engagement Manager
  • Project management experience
  • Background in sales and customer service is a plus
  • Proficient in MS Office and CRM/project management software
  • Strong organizational skills
  • Customer-oriented approach
  • Excellent verbal and written communication abilities
  • Sharp business acumen
  • Problem-solving aptitude

Required: 
  • BS/BA in Business or similar field
  • 10+ years of experience working with business stakeholders within a cross-functional matrix environment
  • Proven ability to demonstrate a drive for results and accountability of business needs
  • Proven ability to work in an ambiguous environment and collaborate across multiple areas in order to achieve a common business objective
  • Demonstrate decisiveness in resolving business problems, making decisions and identifying priorities
  • Approximate travel up to 25%

Preferred:
  • 3-5+ years of project management experience, including tracking and planning projects and managing remote teams