Senior Implementation Consultant

Implementations London, United Kingdom



  • Leads multiple concurrent implementation projects with little supervision
  • Act as project manager to drive all implementations to completion
  • Responsible for thorough documentation throughout the implementation to include billable hours, Salesforce notes/documentation, expense management, etc.
  • Ensure all key stakeholders are accurately aware of progress and next steps in a real-time manner
  • Train and advise clients to properly use appropriate products to best fit their individual needs based on best practices and use cases
  • Ability to obtain buy-in from clients on features and functionality of BlackLine products
  • Offers recommendations for improving performance gaps and system options to increase efficiencies and achieve best practice standards
  • Provides ongoing training to clients, either onsite or via WebEx, throughout the implementation and once products have been fully implemented
  • Responsible for maintaining the highest level of knowledge related to all BlackLine products, including mastering new functionality as it is introduced throughout the product lifecycle
  • Able to asses and troubleshoot/test BlackLine products during the implementation cycle
  • Responsible for setting proper expectations with clients
  • Collaborates and contributes to team goals and successes
  • Acts in a professional manner at all times, with clients, stakeholders and team members
  • Able to interact and collaborate with all levels of staff in internal support groups including Sales, Tech Ops, Support, Training, Customer Success, etc.
  • Consistently follow all internal policies and procedures
  • Takes personal responsibility for the quality and timeliness of work and achieve results with minimal oversight.
  • Ability to take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
  • Ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support
  • Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • Build strong customer relationships and deliver customer-centric solutions
  • Actively learn through experimentation when tackling new problems, using both successes and failures as learning fodder
  • Secures and deploys resources effectively and efficiently
  • Consistently achieves results, even under tough circumstances
  • Adapt approach and demeanor in real time to match the shifting demands of different situations.
  • Gain the confidence and trust of others through honesty, integrity, and authenticity


  • Bachelor’s degree and 6+ years of work experience
  • Demonstrated strong technical problem-solving skills required
  • Extensive knowledge of Accounting processes and month end close process
  • Knowledge of accounting terminology
  • Superior communication skills, both verbal and written; must be able to communicate effectively with all levels of contacts in a particular organization (support staff to VPs and Controllers)
  • Experience in a client-facing role
  • Previous project management experience
  • Previous implementation experience
  • Knowledge of MS Office, MS Project, Salesforce, Accounting software
  • Must be able to prioritize with competing priorities
  • Self-starter
  • Organized
  • Vast knowledge of the BlackLine suite of products
  • SAP Experience


  • Four plus years of experience in the audit/accounting industry preferred
  • Software background preferred
  • Technology background/experience preferred
  • Accounting degree/CPA preferred
  • Approximately 30% travel required