Principal Solutions Architect

GTM - Customer Team London, United Kingdom


Job Summary

The Principal Solution Architect (PSA) will support sales and service efforts working closely with product and marketing to close large deals.   The PSA will be an expert in the BlackLine product, finance operating models, industry standards, regulations, emerging trends, competitor capabilities/limitations, and finance transformation.  In addition, the PSA will be involved in large strategic BlackLine opportunities to capture pain points, prioritize objectives, and gain cross-functional alignment on the recommended solution, roadmap, go-to-market strategy and assist on project level of effort estimates and statements of work. The PSA will assist prospects and customers in designing the scope of work, level of effort, and solution design for all products and solutions during the pre-sale cycle. The PSA will understand prospects business needs, and design a solution to meet those needs, as well as map the needs to capabilities of our solutions. The PSA will align with other BlackLine personnel to ensure proper knowledge transfer and project completion.

Roles and Responsibility (list in order of importance)  

  • Leading Sales: The Principal Solutions Architect will work closely with sales, product and services throughout the entire deal lifecycle.  They will lead the in-depth discovery and engagement aspects of the pursuit through to the final proposal and statement of work.
  • Delivery & Support: The Principal Solutions Architect is responsible for maintaining the key client relationships they established during the sale process to ensure we are meeting expectations throughout delivery and support.  They will also help drive the client roadmap working closely with implementations, customer success managers, and the product team.
  • Business Case Value Assessments: The Principal Solutions Architect is responsible for leading Business Value workshops and completing Business Cases that include ROI analysis and Implementation project plans.
  • Proof of Concept: The Principal Solutions Architect is responsible for completing Proof of Concept work when required to accelerate closing of large opportunities.
  • Go-to-Market Assets: The Solutions Architect will assist in the ongoing development of our Solutions Architect playbook and demonstration environment.  In addition, they will lead the ongoing training to our broader community of Solution Consultants.  Working closely with product, marketing and service they will assist in the development of other assets (e.g., workshop enablers, use cases, competitive comparisons, sales/partner training, whitepapers, webcasts, etc.) and help with evangelizing our product.
  • Implementation Projects:  The Solutions Architect will scope prospect/client use cases to develop the level of effort estimates and work with Engagement Managers to develop a Statement of Work.
  • Hands-on: The Solutions Architect is expected to roll up their sleeves and fill gaps where necessary to make the product successful for our clients.
  • Mentor: Mentor and train lower level or less experience Solutions Architects on best practices and standard procedures. Assist with knowledge transfer efforts.
  • Performs other duties as assigned.



Required Qualifications

Years of Experience in Related Field:            5+ years of experience in a professional role (could be Solutions Consultant, BlackLine Systems Admin, or Professional Services environment)

Education: 4 year undergraduate degree or equivalency in work experience

Technical/Specialized Knowledge, Skills, and Abilities:

  • Knowledge of professional services and value proposition for SaaS products
  • Advanced proficiency with Microsoft Excel, including V-lookups and pivot tables
  • Knowledge of a CRM tool such as Salesforce
  • Demonstrated ability to build and maintain trusted relationships with prospects/clients
  • Proven ability to translate prospective client objectives into solutions enabled by our product
  • Experience selling and managing large transformational projects at strategic accounts
  • Experience creating and delivering compelling presentations and product demonstrations
  • Previous experience as a consultant focused on process improvement and technology enablement


  • Application and process SME for all Customer and related internal teams
  • Understanding of connectivity, architecture, infrastructure and security as a pre-sales resource

Equal Employment Opportunity

BlackLine believes that our diversity is one of our greatest strengths, and we do not tolerate discrimination. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all personnel actions, without regard to sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, natural hair, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, including HIV and AIDS, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation.

We’re proud to continue to stand by this policy and will grow our company with attention to this instrumental belief in our hiring and promotion practices.

We encourage applications from all qualified candidates and will reasonably accommodate applicants’ needs in accordance with applicable law throughout all stages of the recruitment and selection process. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected]