Implementation Manager

GTM - Customer Team Woodland Hills, California


Description

Responsibilities:

  • Effectively leads a team of consultants to meet team and department goals
  • Must have a deep functional and technical knowledge of the BlackLine standard products and how it integrates with the other products in the suite 
  • Manage and lead a team of consultants to successfully implement the BlackLine suite of standard products
  • Ability to attract and retain top talent within the team
  • Coordinate and manage multiple concurrent implementation projects
  • Function as primary client and partner contact for questions regarding software functionality and best practices throughout the implementation phase
  • Provide continuous support and required assistance to team and other groups in the services department
  • Ability to provide recommendations and best practices to clients on how to configure the standard BlackLine products
Qualifications:
  • Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication
  • Effectively manage and maintain client relationships
  • Ability to manage multiple clients and projects/tasks simultaneously
  • Strong organizational and multitasking skills
  • Ability to communicate in assertive, respectful, and positive manner
  • Strong communication skills including ability to work with all levels of the organization
  • Ability to work both in a team environment and individually
  • Assist in updating implementation documentation deliverables as needed
  • Assist in creating processes and procedures which improve and streamline the implementation processes
  • Perform training for others in the department on best practices and new solution options within the Transaction Matching product
  • Ability to lead a group of consultants and manage team’s workload
  • Bachelor’s degree 
  • Minimum of four years of experience in the audit/accounting or technology industry
  • Knowledge of Microsoft Suite (Excel, Word, PowerPoint, Outlook) and Accounting software
  • Self-starter and leader with a take charge attitude
  • Exceptional communication skills
  • Strong organizational,problem-solving, presentation, interpersonal and consultative skills
  • Experience with the BlackLine financial close suite of products
  • Software background preferred
  • Previous project management experience
  • Previous management experience
  • CPA preferred
  • 2-3 years of consulting experience
  • Previous customer facing experience