Sr. Implementation Consultant

Implementations Frankfurt, Germany


Description

Responsibilities:

  • Support implementation projects and act as a technical resource for customers and Professional Services team
  • Work with customers and management to define and document business requirements
  • Participates in multiple concurrent implementation projects with little supervision
  • Responsible for documentation throughout the implementation to include billable hours, project notes/documentation, expense management, etc.
  • Ensure all key stakeholders are accurately aware of progress and next steps in a real-time manner
  • Train and advise clients to properly use appropriate products to best fit their individual needs based on best practices and use cases
  • Ability to obtain buy-in from clients on features and functionality of BlackLine products
  • Offers recommendations for improving performance gaps and system options to increase efficiencies and achieve best practice standards
  • Provides ongoing training to clients, either onsite or via web meeting, throughout the implementation and once products have been fully implemented
  • Responsible for maintaining the highest level of knowledge related to all BlackLine products, including mastering new functionality as it is introduced throughout the product lifecycle
  • Able to implement complex client requirements in multiple functions
  • Able to asses and troubleshoot/test BlackLine products during the implementation cycle
  • Responsible for setting proper expectations with clients
  • Collaborates and contributes to team goals and successes
  • Acts in a professional manner at all times, with clients, stakeholders and team members
  • Able to interact and collaborate with all levels of staff in internal support groups including Sales, Tech Ops, Support, Training, Customer Success, etc.
  • Consistently follow all internal policies and procedures
Qualifications:
  • Bachelor’s degree and 4+ years of work experience
  • Demonstrated strong technical problem solving skills required
  • Knowledge of web services including SOAP, WSDL and UDDI, JSON messaging
  • Knowledge of API installation and troubleshooting
  • Knowledge of SAP middleware systems and configuration
  • Knowledge of accounting terminology
  • Good communication skills, both verbal and written; must be able to communicate effectively with all levels of contacts in a particular organization (support staff to VPs and Controllers)
  • Experience in a client-facing role
  • Previous implementation experience
  • Knowledge of MS Office, MS Project, Salesforce, accounting software
  • Must be able to prioritize with competing priorities
  • Organized
  • Two plus years of experience in the audit/accounting industry preferred
  • Software background preferred
  • Technology background/experience preferred