Application Support Analyst

GTM - Customer Team Ede, Netherlands


Description

Responsibilities:

  • Coordinate with customer to determine functional requirements and determine technical solutions
  • Analyze data in support of proposed projects, business cases, and system requirements
  • Coordinate with customers and/or technical staff to resolve issues with software applications
  • Use accepted project management, application development and documentation standards and processes
  • Test, implement, document and maintain software applications
  • Work as a member of a team and provide support for applications
  • Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated
  • Gather the customer’s information and determine the customer’s issue by analyzing the symptoms and figuring out the underlying problem
  • Identify what the customer is trying to accomplish
  • Use available knowledge & resources to provide possible solutions
  • Document client issue and process of resolution
  • Handle incoming support inquiries

Qualifications
  • Ability to analyze a problem and direct appropriate course of action
  • Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding; must be service-oriented
  • 2+ years Web-based applications experience and related technical knowledge--for example, SQL queries/scripting, MS Office, Ticket Management Systems, resolution of browser issues, etc.)
  • Bachelor’s degree in related field
  • 2+ years prior experience in a customer support position, with a focus on accounting, financial, or banking applications
  • College degree preferred
  • German language skills (native speaker/fluent) is a big plus