Senior Product Manager

Product and Technology United Kingdom


Description

Job Summary

BlackLine’s product managers work at the intersection of business, design, and technology.  We are passionate leaders and subject matter experts who learn on the fly, find clever solutions to challenging problems, and make decisions that guide BlackLine’s long-term strategy.  Day-in and day-out, we work with customers and analysts to shape the roadmap, designers and engineers to build products, and sales/services to take our products to market and deliver value for our clients.

Roles and Responsibility (list in order of importance)  

The Product Manager serves as the primary owner for a component of BlackLine’s Accounts Receivable & Automation Platform.

 

  • Research: The AR Senior Product Manager is responsible for constantly gathering information from customers, prospects, peers, stakeholder and other BlackLine teams. They will keep abreast of industry trends, competitive intelligence, market research, and information technology strategies. Research is conducted constantly, through a variety of channels, with an eye on both the specific product(s) that the PM is responsible for and broad, new ideas/concepts. They must produce research documentation and create business model canvas that justifies an investment
  • Roadmap: The Senior AR Product Manager solicits and tracks requests from various stakeholders including the BlackLine community, Support, Sales, partners and internal engineering teams. They create, publish, and maintain both internal and external roadmaps. PMs are responsible for balancing new platform components and features, enhancements, design changes, and defect resolution while ensuring that their engineering team aligns to BlackLine’s business objectives. PMs will monitor existing and incorporate new data-driven operational and adoption metrics as part of the roadmap planning process.
  • Feature Design: The entire process by which AR features move from idea to reality is owned by the Senior AR Product Manager. PMs create product and development documentation, work with Architecture, Application, and UX/UI teams to refine conceptual models, and consult with Tech Ops, Security, Legal and other internal stakeholders. They are expected to produce detailed requirements documentation which outlines the detailed needs in terms of feature requirements, high level design, inter-dependencies and risks
  • Product Development: The Senior AR Product Manager is a part of a core agile stream team and tasked with delivering on both the AR roadmap and supporting the product roadmap, collaborating with Architecture, Platform, and Application teams across Product and Engineering to determine, plan, deliver and support components that will provide the foundation for BlackLine Products.  PMs will create stories, participate fully in grooming and sprint planning, and help ensure that the team’s productivity, code quality, documentation, and output are acceptable.  The AR Product Manager will also assist in managing the team by driving adoption, providing feedback, clearing blockers, and ensuring that all work proceeds at pace.
  • Subject Matter Expertise: By virtue of their close work with our clients and stakeholders, as well as their participation in the design process, the AR Product Manager is expected to build a deep understanding of the product and market, as well as the fundamentals of accounting, design, and our technology. They will use that expertise in support of other teams, events, and clients.  Be able to explain in detail the current AR functionality and drive discussion to build new functionality
  • Leadership: The AR Product Manager is expected to be an informed decision maker who drives projects to a successful completion, always has a vision, and provides leadership for their teams. They are expected to drive cross-functional teams to deliver features and functionality. They should be able to guide other junior team members in performing their task.

    PRODUCT MANAGER DUTIES
  • Drive the vision, strategy, and roadmap of our AR aligned to user needs and overall business priorities and objectives
  • Understand the personas for AR and work on the use cases to achieve reliability and scalability
  • Work with users and stakeholders across the company to deeply understand their problems and needs from the AR business
  • Partner as part of an Agile Stream team:
    • with platform architects and engineering teams to deliver compelling solutions that meet the demands of users
    • Work with Security and data compliance teams to maintain and secure data
    • Work with Cloud Engineering to prioritize and operationalize platform initiatives
  • Work with the enablement team to roll-out new services and features to customers and drive their adoption
  • Define platform NFR’s, performance, adoption and operational metrics and SLAs and track progress
  • Facilitate communication with users and stakeholders ensuring they are informed about roadmap progress and what they can expect from the AR
  • Present in company conferences as necessary
  • Complete documentation and evangelism of current platform functionality
  • Work with Product Marketing Management to ensure products and features are turned into compelling propositions for our customers
  • Be innovative at work and suggest new solutions to problems by collaborating with others

 

Required Qualifications

Years of Experience in Related Field:

  • Minimum 5 years enterprise application software involvement with at least 6 years of product management experience

 

Education: Bachelors degree in a technical field or equivalent and/or demonstrated practical experience

Technical/Specialized Knowledge, Skills, and Abilities:

  • Experience defining product vision and strategy, identifying user personas and use cases, and documenting requirements and specifications
  • Experience in one or more areas: ERP / AR Automation, cloud infrastructure, big data, distributed computing, BI and visualization tools, machine learning tools and frameworks
  • Experience contributing to engineering discussions around technology decisions and strategy related to a product.
  • Able to communicate and work effectively with engineering teams and Agile methodology
  • Comfortable working in a fast-paced, agile and collaborative cross-functional environment
  • Able to influence decision-making at all levels
  • Good communicator and storyteller, able to explain technical topics to a non-technical audience
  • Experience in delivering high quality customer-facing experiences related to enterprise software.
  • Experience with Agile/Scrum
  • Knowledge of modern software application architectures, public cloud technologies (Azure / GCP) and engineering patterns and practices.
  • Familiarity with market and organizational elements of both SaaS and Enterprise-scale Software
  • Understanding of accounting and finance concepts and terminology, ideally Accounts Receivable or Payments

 

 

Other:

  • Excellent written and verbal communication skills
  • Strong leadership skills with a willingness to make decisions
  • Comfort working in both a team environment and in a self-directed role
  • Excellent analytical and quantitative skills
  • Strong attention to detail and accuracy
  • Ability to work under pressure, meet deadlines and prioritize multiple projects simultaneously

Preferred Qualifications

  • Master’s degree or MBA
  • Knowledge of modern software application architectures, public cloud technologies (Azure) and engineering patterns and practices.
  • Familiarity with market and organizational elements of both SaaS and Enterprise-scale Software
  • Understanding of accounting and finance concepts and terminology
  • Prior Engineering or AR SME experience is preferred

 

Working Conditions

Work is primarily sedentary in nature and no special demands are required. This role does require periodic travel in order to meet with clients, attend industry events, or support BlackLine-sponsored events.

Equal Employment Opportunity

BlackLine believes that our diversity is one of our greatest strengths, and we do not tolerate discrimination. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all personnel actions, without regard to sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, natural hair, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, including HIV and AIDS, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation.

We’re proud to continue to stand by this policy and will grow our company with attention to this instrumental belief in our hiring and promotion practices.

We encourage applications from all qualified candidates and will reasonably accommodate applicants’ needs in accordance with applicable law throughout all stages of the recruitment and selection process. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@blackline.com.