Salesforce Applications Analyst

Technology - Corporate IT Woodland Hills, California


Description

RESPONSIBILITIES:

  • Resolve application issues.
  • Provision user accounts.
  • Execute data hygiene activities.
  • Train Salesforce users and trainers on newly built features, reporting and upgrades.
  • Planning and analysis of user requirements to design, configure and administer SFDC including but not limited to APEX code and supporting test classes, Visualforce pages, custom objects/fields, validation rules, process builder, page layout, permissions and workflow rules.
  • Document and maintain processes, policies, application configuration and help related materials for users.
  • Keep up-to-date on new Salesforce and 3rd party application products, features and functionality to recommend and apply improvements to internal business challenges.
  • Initiate, plan and execute projects and other assigned tasks as delegated
QUALIFICATIONS:
  • Bachelor’s Degree in Computer Science, Information System or related fields.
  • 3+ years intense Salesforce experience in Salesforce.com administration and analysis.
  • Excellent written and verbal communication and interpersonal skills.
  • Ability to perform in a fast-paced, fast-changing work environment.
  • Ability to work cross-functionally and learn quickly.
  • Working experience of SFDC lightning migration is a plus.
  • Experience in software or SaaS industry is a plus
  • Demonstrated salesforce administration/configuration and reporting analytics.
  • Experience running projects from initiation to completion with minimal oversight
  • A process before tools approach to problem solving
  • Working knowledge of 3rd party integrations and Appexchange packages including but not limited to Marketo, DocuSign, GainSight, Apttus, Conga and FinancialForce.
  • Customer services oriented.
  • A positive attitude and enthusiasm to get things done
  • Creative approach to problem solving.
  • Ability to assist in creation of functional and prepare technical specifications.
  • Must embrace in learning, sharing knowledge and working with changing technology.
  • A team player who can collaborate with our internal team and other cross functional teams.
  • Excellent analytical, technology, communication and problem-solving skills.