Want to see more? Find all job opportunities for both BioFire and bioMérieux worldwide by clicking here.

Description

Position Summary & Responsibilities:

The Service Support Specialist position is responsible for managing administrative tasks and projects to support the Customer Service Organization.  The position supports the following teams- Field Service, Field Application Specialist, Technical Support Center, Commercial Excellence, and Customer Operations.  The Service Support Specialist is essential to meet customer demand, improving the customer experience, and ensuring financial and regulatory compliance.

• Performs all work in compliance with company quality procedures and standards.
• Provides administrative support for Installations, Preventative Maintenance, Invoicing, Field Actions and Returns.
• Performs customer calls to support Regulatory Compliance, Order Management, and Revenue.
• Monitors and completes tasks assigned utilizing Salesforce and SAP.
• Executes assigned projects, with guidance from technical experts (depending on his (her) level of experience), using business standards, practices, procedures, and project requirements.
• Manages generation of administrative reports, leads projects, and develops documentation to support department objectives.
• Trains and mentors junior team members.

Education, Skills, & Experience:

• High School Diploma/GED with 2+ years of experience in Customer Service and Data Entry Experience
  • Associate's or Bachelor's degree preferred but not required
• 2+ Years Telemarketing or direct customer prospecting experience
• Experience maintaining positive stakeholder relationships and ensuring service compliance with KPIs.
• Works effectively with cross functional teams, customers, and stakeholders to achieve business goals.
• Strong ability to engage with Customer Service Organization to process administrative requests.
• CRM Experience is preferred, ideally Salesforce and/or SAP
• Manage generation of administrative reports, leading projects, and developing documentation to support department objectives.

BioFire Diagnostics, LLC. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioFire Diagnostics’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).