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Description
Full Time Summer and possibly part-time in Fall. Position located in St Louis, hybrid schedule
The Global industry Customer Service co-op student will be joining a team who is in charge of providing expertise to Local Customer Service teams for industrial application products. Our team of experts work on pre-launch support readiness like service strategy; training and documentation, and provides post-sales support such as managing technical complaints and issues that cannot be solved locally.
The Global industry Customer Service co-op student will be supervised and mentored by our Customer industry Customer Service (GiCS) Senior Application Specialist. The main role is to assist the setup of our newly built global training center based in Hazelwood, Missouri. Interactions with global trainers, training coordinators, HSE site manager, investigation leaders, and local customer service personnel will occur daily as needed in the co-op period.
Primary Duties
· Assist with the set-up and implementation of the GiCS training laboratory to train Field Application Specialists and Field Service Engineers
· Develop the organizational framework for running the training lab on a day-to-day basis (Supply, room reservation, visual management)
· Deploy best practices within the laboratory environment.
· Support GiCS team in defining a continuous improvement plan based on acquired experience. Execute improvement actions as assigned.
· Other assignments as directed by the Senior Application Specialist.
Knowledge, experience, and skills
· Must be currently enrolled in a degree program at a recognized institution of higher learning
· Majoring in Engineering, Microbiology, Biology, Chemistry, or similar STEM fields.
- Upcoming Junior year or higher preferred
· Solid verbal and written communication skills.
· Excellent teamwork and collaboration skills.
· Solid organizational skills.
· Capacity to self-train and adapt to new tools (Microsoft Office suite, Salesforce)
· Interest in learning new skills and development tools both in guided and independent activities.
BioFire Diagnostics, LLC. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioFire Diagnostics’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).
