Network Consulting Engineer - US

Customer Support California


Description

Network Consulting Engineer

Job Overview:

As a member of Big Switch Networks Advance Services team, you will be part of a global team of engineers supporting our customers remotely and/or at their premises during product deployment and operation phases of Big Switch Networks products.  You will be assisting with design and deployment of Data Center Networks utilizing Big Switch Networks Products. You will also be isolating and analyzing complex networking issues and providing solutions working with internal and customer’s teams. In this role, you will be the single point of contact for our customers for all their service and support needs as a subject matter expert in a high-impact and fast-paced environment. Ideal candidates should have excellent customer relationship skills with broad and solid networking knowledge to build a high quality and long-lasting relationship with the customers and be the trusted technical advisory. This position requires frequent travelling.   

Essential Functions & Responsibilities include but are not limited to:

  • Understand customer business requirements and develop architecture & design documents for the customers
  • Develop and execute Proof of Concept and/or Deployment Acceptance test plan and test reports  
  • Develop implementation guide with configuration templates and deployment plan for the customers deploying BSN products
  • Execute or assist our customer executing the deployment plan
  • Resolve complex technical issues as product expert working with Customer’s
  • Network Operation Center Engineers as well as with Big Switch Networks
  • Escalation and Development Engineers
  • Analyze and report software and hardware defects 
  • Manage customer escalations 
  • Perform code upgrade assessment for the customers and assist or execute code upgrades 
  • Provide technical direction to internal teams and customers based on customer business requirements
  • Provide training to customers on Big Switch Networks products and Technologies

Minimum Qualifications / Experience:

  • BSEE/CS combined with 8+ years of related experience or MSEE/CS combined with 6+ years of related experience
  • In depth understanding of network protocols and networking software and hardware (Required)
  • In depth understanding of hardware based router and switches (Required)
  • In depth understanding of Ethernet switching, IP forwarding, Class of service and services, firewall and access control, server load balancing as well as routing and switching protocols (Required)
  • Strong analytical skills to debug and isolate complex problems (Required)
  • Hands on experience with customer deployment and troubleshooting of L2/L3 networking products (Required)
  • Understanding of Data Center Architectures and design principles (Preferred)
  • Understanding of server virtualization (Preferred)
  • Experience with written technical documentation (Required)
  • Experience in Open Stack, Cloud stack and Vsphere/Vcenter deployments (Preferred)
  • Experience in using network testing equipment (Preferred)
  • Experience in Unix operating system (Required)
  • Experience in scripting (Preferred)
  • Excellent communication skills
  • Self-starter, proactive and must be able to handle multiple tasks

 

ABOUT BIG SWITCH NETWORKS

The Cloud-First, Customer-First, People-First Company

Big Switch Networks is the market leader in for hybrid cloud networking for enterprises. Leading international banks and high-tech companies are using our Cloud-First Networking architecture to bring the best of cloud networking on-prem as they build their next-generation data center, switching fabrics and analytics infrastructure. 

The Big Switch Networks team comprises industry veterans who led the SDN revolution, renowned experts in virtualization and networking, and researchers from Stanford University.  For more information, please visit www.bigswitch.com. 

Attention Employment Agencies
Thank you for your interest in Big Switch Networks. At this time, we are not accepting unsolicited resumes from outside agencies. All unsolicited resumes sent to Big Switch Networks will be considered our property. We appreciate your cooperation.