• Proven effectiveness working in a high-volume call center environment
• Ability to make independent decisions with regards to referral accounts, new admissions, and operational issue that may arise
• Ability to convert inbound calls to clients
• Responsible to answer inbound phone calls into the admissions call center, and to make outbound follow up calls to prospective clients and accounts
• Obtaining insurance info, financial agreements, and all documentation for admits
• Develops and maintains referral relationships through outbound and follow up calls
• Identify prospective referral accounts and foster lasting relationships with those accounts
• Collaborate with the Business Development Team to identify and grow opportunities
• Supports the Admissions Management Team, offers guidance and manages Admissions Staff
• Maintains a client caseload and assigns cases to Admissions Specialists when necessary
• Admitting clients to all Granite Recovery Centers programs
• Must be available to answer work-issued cell phone when outside the office to assist with management of referral accounts and day to day operations of the department
• Completing pre-assessments and completing all required fields in Kipu and Salesforce templates
• Fundamental understanding of addiction and 12-step programming
• Thorough note taking and documentation in Salesforce of all interactions with clients and referral accounts
• Able to assist referral partners and accounts with potential clients, and make independent decisions in these situations which align with the business goals and mission of the organization
• Other duties as assigned

Minimum Qualifications

• Minimum age requirement of 18
• High school diploma or equivalent with at least 3-year prior experience
• Demonstrate competency and understanding of insurance and private pay rates in conversations with clients and their families.
• Understanding of business development strategy and referral partnerships that contribute to the goals of the business
• Initiative to take charge of unforeseen situations and utilize problem solving strategies.
• Must be able to operate effectively in a fast-paced environment in which attention to detail must be maintained.
• Satisfactory references from employers and/or professional peers
• Satisfactory criminal background check and drug screen

• Competitive salary
• Comprehensive benefits package including medical, dental, vision and 401(K)
• Generous paid time off accrual
• Excellent growth and development opportunities
• Satisfying and rewarding work striving to overcome the opioid epidemic