Description

• Engage clients while they are going through treatment, explaining the benefits of the alumni program offered by the facility
• As a speaker in groups at the facility as defined by facility staff, encourage alumni to visit their treatment center post discharge to share experiences, strength, and hope.
• Set up weekly meetings at the facility for alumni to attend
• Develop and manage programs with the goal of empowering alumni to stay connected to the treatment facility.
•  Facility special events on and offsite, developing networking opportunities and working with the facility business development team on building out social media outreach
•  Organize, plan, and execute various alumni events, with focus on reserving venues, creating marketing collaterals, coordinating vendors, managing reservations, staffing plans, and supervising activities.
• Educate facility staff to create a deeper awareness of the benefits of the alumni program
• Conducts routine wellness calls to all discharged patients, enrolled in the Alumni program or not, to confirm patient adherence to aftercare/recovery plans.
• Support department-wide projects, activities and events as needed.
• Facilitate as needed or requested, outside speaker events, coordinating with local AA and NA groups.
• Work closely with the Director and VP of Marketing, Program Director and Discharge Planning leveraging best practices to develop and launch an Alumni program. 
• Serves as front-line resource for Alumni inquiries and manages coordination and contact with Alumnus. 
• Manages Alumni database 
• Works with discharge planning to coordinate and connect recent “graduates” with recovery-oriented meetings, groups, and support 
• Assists in publishing quarterly Alumni newsletter, maintains and updates mailing and email lists and Alumni database 
• Active in the recovery community
• Assists with identifying triggers and the development of a supportive home environment
• Promotes the alumni program to patients, staff, and the community; keeping the alumni engaged through phone calls, e-mails, social media, surveys, and events
• Furnishes a Monthly report to facility leadership on alumni activities, planning for future alumni events, patient enrollment in the Alumni program and attendance at alumni events.
•  Identify policy and programmatic issues with the facility Alumni program; develop strategies, solutions, and recommendations
• Assists in the preparation of budgets for the Alumni program.
•  Adherence to a code of conduct conducive with BayMark Services policy is expected
•  Other duties, as assigned.

• High School diploma or equivalent.
• 1-3 years; training or related field.
• Valid Driver’s license
• Sales experience preferred (not required).
• Required Background Check/Screening
• Satisfactory references from employers and/or professional peers
• Satisfactory CORI check/OIG and Pre-employment Drug Screen
• Ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar. Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; and participates in meetings. 
• Working knowledge of Microsoft Word, Excel, and Outlook.
• If in personal recovery, a minimum of 2 years clean and sober.
• Proven record of customer service skills
• Strategic thinker with effective planning skills
• Exhibits a supportive and collaborative leadership style
• Exceptional written, verbal and listening skills
• Demonstrated skills in problem solving, sound decisions, completing tasks in a timely manner, delegating, and following up on tasks
• Models professionalism, collaborative efforts, and teamwork.
• Exhibits good time management skills
• Flexibility to work evenings and weekends as position and events require
• Demonstrated relationship building and organization skills
• Ability to multi-task and ensure expectations are consistently exceeded; ability to build and maintain timelines, budgets, and deliverables in a fast-paced environment.
•  Experience maintaining a database (preferred).
• Satisfactory references from employers and/or professional peers.
• Satisfactory drug screen and criminal background check
  

• Competitive salary
• Comprehensive benefits package including medical, dental, vision and 401(K)
• Generous paid time off accrual
• Excellent growth and development opportunities
• Satisfying and rewarding work striving to overcome the opioid epidemic