Abrigo Careers

We provide technology that community financial institutions use to manage risk and drive growth. Our solutions automate key processes – from anti-money laundering to fraud detection to CECL readiness to lending workflows – empowering our customers by addressing their Enterprise Risk Management needs.

This is an exciting opportunity for someone who is not only a master of their craft, but also shares our commitment to driving a strong company culture by putting their heart and soul into their work every day.

As a Manager of Client Success - Renewals, you are supervising the team that will work directly with our customers to negotiate, renew, and help expand their contracts. You will have a direct impact on whether or not a client stays with Abrigo and continues to grow their relationship. This role works collaboratively with multiple departments to ultimately make sure that customers receive the most return on investment from their licensed solutions. This position has the potential to be a director level commensurate with experience. This position offers the flexibility of working remotely or from our offices in Raleigh, NC or Austin, TX. 

What You'll Do:

• Manage a team of Client Success Managers that negotiate and close license renewals at time of expiration date targeting price increases based on licensed products and loan growth
• Create and maintain monthly forecasting of renewal revenue and closings
• Detect, report, forecast, and mitigate renewal risk to identify and assist sales in enabling account growth
• Work interdepartmentally to bring client issues to resolution
• Programmatically manage account escalations, past-due invoices, contracts and service agreements
• Drive client engagement by promoting Abrigo's educational events
• Stay current on industry and suite of services and products to meet account needs

What You'll Need:

• Ideal candidate will have 2+ years of experience in banking, finance, or a technical sales or renewals role.  Supervisory experience preferred but not required.
• BA/BS degree or equivalent and 2+ years client service experience in banking and/or technical services environment
• Proven ability to manage multiple projects at the same time while also paying close attention to details
• Proven account management or relevant experience
• Ability to work and communicate with senior/executive level partners
•  Demonstrated ability in communicating and understanding more complex technical issues
• Excellent written and oral communication skills across multiple channels (email, phone, etc.)
• Ability to travel as needed (up to 25%)
• Demonstrated ability of retaining high level of client base (70%)

What You'll Get:

• Market competitive total rewards package
• To be part of the Heart & SOUL of a winning company with an inspiring mission
• The opportunity to Make Big Things Happen
• Competitive salary along with full health benefits with an HSA option
•  Unlimited PTO and bank holidays

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, age, genetic trait, sexual orientation, national origin, disability status, or any other characteristic protected by law. 

Abrigo is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] with the subject line accommodation.