SAP Fieldglass Support Engineer
Description
The successful candidate must have working experience creating and editing SQL, preferably T-SQL, on a day to day basis to resolve issues. The ideal candidate must also have exceptional analytical, critical thinking, and troubleshooting skills.
Responsibilities, success factors and competencies can include the following, but may be customized due to regional or business need.
Responsibilities, success factors and competencies can include the following, but may be customized due to regional or business need.
Key Responsibilities:
• Providing exceptional support to internal teams regarding any system issues that have been escalated to the Technical Support Engineering Team in accordance to Service Level Agreements
• Collect, analyze and work to provide solutions for projects, client/partner initiatives, day to day issues and other related responsibilities
• Properly document results of analysis and obtain internal team and external clients/partners' sign-off on solutions and/or processes
• Serve as a liaison between various internal teams such as Operations, Development, QA
and DBA's
• Become an expert in all facets of the SAP Fieldglass' proprietary services procurement application
• Participate in special projects and teams when required as well as take part in meetings with clients' technical personnel as required
• Communicate complex issues both at a technical and non-technical level to different audiences
• Have the foresight to identify best solutions for specific situations and contribute ideas to enhancing the SAP Fieldglass application based on both internal and client needs
• Contribute in creating documentation for both internal and external use
• Demonstrate ability to be productive with minimal supervision, have focus on service and the foresight to understand future impacts current changes may have on the SAP Fieldglass application and/or client's business processes
• Participate in weekend support activities and extended coverage if required
We are looking for:
• BA/BS in Business, MIS, Computer Science or equivalent industry work experience
• 3+ years of relevant work experience demonstrating a high level of knowledge of SQL scripting, preferably TSQL, ad-hoc reporting, proven troubleshooting skills and the ability to work with minimal supervision
• 3+ years working in all aspects of the SAP Fieldglass application
• Proficiency with MS Excel, Access, Word and PowerPoint is required
• Client facing experience
• Must show strong analytical skills and can translate business requirements into technical solutions
• Outstanding interpersonal & communication skills as this role requires close collaboration across various business levels & technical teams
• Candidates must have the ability to react to customer needs and requests, through issue tracking by clearly setting priorities quickly, adjusting to client driven changes, firmly commit to tasks and meeting deadlines
• Must show an ability to apply problem-solving techniques to application, environment, and to data issues
• Results-oriented, self-motivated, and organized while demonstrating the ability to balance multiple priorities simultaneously
• Solid work ethic and dedication to producing high quality accurate work