Professional Services Manager

Professional Services Brighton, United Kingdom

Would you like to be part of a dynamic, collaborative, passionate and fun team? Avalara is looking for a Manager to join its fast growing Professional Services EMEA team based in Brighton.

Manager, reporting to the Director of Professional Services in EMEA, will manage a portfolio of Avalara’s customer projects within EMEA with extensive customer-facing capacity ensuring the successful end to end delivery and adoption of Avalara solutions. This will include working with customers to scope the indirect tax systems projects and lead these implementations from scoping to delivery stage to ensure successful go-lives and delivery of lasting value.

Job Duties

  • Lead the scoping, planning and delivery phases of multiple client implementations simultaneously
  • Ensure that customer requirements are fully defined and met during the configuration and the final deliverable
  • Coordinate between internal implementation and technical resources and client teams to ensure an efficient and smooth delivery of projects
  • Develop and maintain tools to manage projects, timelines, scope, budget and quality
  • Resolve, record and appropriately escalate risks and issues
  • Develop, maintain and communicate project status reporting tools for internal and external communication

Required Experience

  • Strong VAT technical and business process knowledge
  • Deep understanding of the tax, process, data and systems concepts that underpin VAT projects and an ability to troubleshoot complex issues related to them
  • Flexibility and a willingness to immerse themselves in the detail of projects to quickly solve problems
  • Identify opportunities to expand the scope of work
  • Excellent verbal, written and interpersonal skills
  • Passionate, collaborative and results oriented
  • Independent thinking with keen problem solving skills
  • Willingness to occasionally travel

Preferred Experience

  • VAT technology implementation experience/project management experience
  • Large consulting firm experience
  • Experience in working with near shore/offshore delivery, subcontractors and partners
  • Client facing experience and relationship management
  • Large ERP experience