Field Service Engineer

Engineering Any, United States


Description

What will you do? As a Field Service Engineer, you will be part of a rotational training program at Autocar. You will spend time working in production, engineering and service while training. The expected rotational track could include Reliability Engineering, Prototype Shop, Call Center Technician, PSI Lead Electrical Mechanic and Engineering Liaison. Upon successful completion of the rotational program, you will be assigned a territory of customers that will require travel on a weekly basis to support all aspects of service for dealerships and customers. You will ensure satisfaction with service work by assisting customers and dealers with troubleshooting and repairing service related problems. In addition, you will assist in developing corrective action plans with assigned customers to close any service delivery gaps identified, track, report and follow-up on product and technical issues for customers, and give customers recommendations on improving fleet health as needed based on customer PM practices. Other responsibilities include developing and managing strong relationships at all levels of the customer’s organization and maintaining customer confidence in the Autocar product as well as other duties as assigned.

What does it take to be a part of our team?

Bachelor's degree preferably in Engineering Technology

Zero to three years’ experience in heavy duty truck or automotive environment
Self-starter
Strong analytical and time management skills
Quick learner who requires minimal supervision and possesses good problem solving skills
Team player with excellent oral and written communication and interpersonal skills