Technical Support Representative

Customer Service Hagerstown, Indiana


Description

The Technical Support Representative is responsible for guiding and resolving efforts of customer field and service center technicians, diagnosing unit concerns called in or submitted to our Solutions Call Center to ensure customer satisfaction as it relates to part identification, availability, ordering process, status updates, etc.  The Technician coordinates the activities and provides assistance as needed to any individual associated with an Autocar product that has contacted Autocar for help.  This role has daily interaction with key customers.  Initially the Technician will participate in a well-structured inside technical support training program designed to provide a strong knowledge-base in all aspects of the business. The purpose of the program is to prepare the Technician for a successful career in Service.  The ideal candidate is a demonstrated problem solver who is process driven and tenacious at determining the optimal solution for the customer.