Help Desk/IT Admin

Information Technology St Peters, Missouri


Description


AutoAssure, a Vehicle Service Contract sales company is growing! We have the immediate need for an IT Help Desk employee that will also provide administrative and office support. We are looking for a "Go Getter" to join our team. AutoAssure is committed to creating and maintaining an enjoyable work environment for our employees. Our Help Desk plays an integral role in ensuring that commitment is achieved.

Help Desk/IT Admin Duties Include:

• Provide first and second level of support on field IT technical problems 
• Diagnose and resolve incidents including PCs, laptops, printers, network equipment, and applications 
• New hire setup
• Provide management with weekly status report
• Provide dedicated PC support for departments and special projects
• Troubleshoot and Resolve user access and permission problems
• Install software and upgrades on workstations
• Perform system installations, operating system patching, and maintenance
• Additional duties as assigned 

Qualifications:

• Associate's degree in IT related field or equivalent work experience ideal but not required
• Prior experience working in a call center environment is encouraged
• Proficiency in MS Office applications
• Must be highly organized and detail oriented 
• Exceptional analytical and problem solving skills 
• Friendly with outstanding customer service skills 
• Being flexible when priorities and plans change due to unforeseen circumstances
• Excellent written and verbal communication skills 
• Ability to use independent judgment in decision making
• Position will mainly be located in St Peters, MO, we do have a site in O'Fallon, MO as well 

Compensation & Benefits:

• Salary based on qualifications & experience 
• Excellent benefits package (including Medical, Dental, Vision, Life and 401k with matching)
• Fast paced environment with business-casual dress code
• Option for minimal travel though not required