Argus Media Careers

Service Desk Analyst

Location: Houston, Texas     

About Argus 

Argus is the leading independent provider of market intelligence to the global energy and commodity markets. We offer essential price assessments, news, analytics, consulting services, data science tools and industry conferences to illuminate complex and opaque commodity markets. 

Headquartered in London with over 1,400 staff, Argus is an independent media organisation with 30 offices in the world’s principal commodity trading hubs.  

Companies, trading firms and governments in 160 countries around the world trust Argus data to make decisions, analyse situations, manage risk, facilitate trading and for long-term planning. Argus prices are used as trusted benchmarks around the world for pricing transportation, commodities and energy.  

Founded in 1970, Argus remains a privately held UK-registered company owned by employee shareholders and global growth equity firm General Atlantic.  

Argus Media is committed to ensuring career and personal growth for all its staff and provides extensive training and career development opportunities, as well as participation in employee-led initiatives, including a women’s network.  Our core values are Excellence, Integrity, Partnership and Inclusivity. 

What will you be doing?

We are currently looking for an ambitious service desk analyst to provide remote support across the America region. You will work as a key member of a small team to ensure that a high level of customer service and support is maintained to all internal and external customers.

The IT department is responsible for supporting and maintaining the company’s IT systems, resolving any IT related faults quickly and efficiently. In addition to responding to a broad range of queries ranging from setting up an email account to system diagnostics, the Service Desk Analyst will work providing support to end users & assist with IT projects. Contributing to and enhancing the IT support provision across the business.

There is a requirement for shift work which involves a late shift from 10:00 to 19:00 two/three times a week or an early shift 08:00 to 17:00.

Skills and Experience

• Receive, monitor and respond quickly and effectively to IT Service Desk requests received by email, telephone and desk side assistance.
• Provide new starter desktop and laptop set-up, support and maintenance.
• Package, Install and configure authorized software to laptops and desktops.
• Maintain appropriate logs of equipment, such as laptops, dongle, and video conference.
• Assist with adding new users, directory updating, e-mail account creation and general IT troubleshooting.
• Understand Office 365 deployments and management as well as Outlook. Any experience with Mimecast or Office 365 Mail Archiving is a benefit.
• OSX Apple Mac management, including Active Directory integration and OSX updates.
• Software and hardware maintenance including administering updates and patches for all machines, ensuring security and upgrades are kept up to date.
• Support office Meetings/Presentations & facilitate video conference equipment setup.
• Provide advice and engage with global support desk colleagues.
• Assist with network support, telecoms & phone deployments.
• Providing excellent stakeholder support & management and handling high pressure scenarios.
• Diagnose and resolving technical issues, escalate where needed and ensure documentation is updated as needed.
• Ensure licensing for all software purchased is recorded and maintained.
• Attend business conventions to provide IT support.
• Perform administrative support duties, as required including preparing documents, meeting materials and correspondence.
• Perform miscellaneous job-related duties as assigned by the line manager.

What we’re looking for in you:

• Strong 2nd line IT skills with experience providing IT support in a fast-paced commercial business.
• Proven ability to provide a high level of customer service.
• Strong communication and interpersonal skills.
• Able to use initiative as well as work as part of a team.
• Ability to manage workload efficiently.
• Strong co-ordination and time management skills with the ability to meet deadlines and targets
• Attention to detail
• Proficient to 2nd line in Active directory, Office 365, VOIP Telephony administration.
• Experience with IOS, Android for mobile management & administration.
• Must have skills in using software deployment/PC management and imaging tools.
• Ability to keep calm and cope well under when dealing with key stakeholders.
• Experience with Microsoft Teams Rooms, Zoom Rooms or Polycom Video solutions.
• Work closely with other teams such as Infrastructure, Security & Applications teams.

Advantageous

• Experience with Windows Deployment Services.
• Administration experience SharePoint, JIRA & Confluence administration.
• Management of Monitoring tools service desk tools such as Solarwind’s, Zabbix & Intune, or  similar.
• Software/Patching and deployment (Microsoft WSUS, Intune, SCCM)
• Amazon AWS or Microsoft Windows certification.
• Mobile Device Management with Microsoft Intune.
• Amazon AWS Workspace Experience.
• Microsoft Intune and Azure Active Directory experience.
• ITIL version 4 Foundation.
• Exposure to 3rd line support.
• A + certification preferred

What’s in it for you:

• Competitive salary with bonus
• Hybrid work model ( 1 remote day per week)
• Group medical, dental and vision plans
• Company paid short term and long term disability and life insurance plan
• Group 401(k) safe harbor retirement plan with a 6% company match
• 20 vacation days your first year, which increases up to 30 days
• Subsidized gym membership
• Extensive internal and external training

For more details about the company and to apply please make sure you send your CV and cover letter via our website: www.argusmedia.com/en/careers/open-positions 

Argus Media is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you’d like to view a copy of the company’s affirmative action plan or policy statement, please contact us. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact us. This email is provided exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages sent for this purpose will be returned. Messages sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.