AppFolio Careers

Description

• Develop and implement advanced risk detection and fraud prevention systems
• Collaborate with Payments cross-functional partners to understand business needs and define key risk indicators
• Identify and surface variables that uncover risky behavior on the platform
• Prototype, deploy, and maintain machine learning models for real-time fraud detection
• Integrate detection algorithms into existing internal tools and workflows
• Conduct ongoing research into emerging fraud techniques and adapt strategies accordingly
• Continuously monitor and optimize system performance to ensure effectiveness against evolving criminal strategies
• Develop comprehensive monitoring and analytical reporting solutions
• Work closely with Risk and Fraud teams to understand emerging trends and reporting needs
• Create tools for monitoring data outliers and trend shifts
• Design and implement dashboards to visualize/investigate customer transaction patterns, account activity, and platform usage
• Develop automated anomaly detection systems to flag unusual behavior
• Build and maintain data pipelines to support real-time reporting and alerting
• Collaborate across teams to analyze and communicate the holistic impact of risk and fraud on the payments business
• Develop customer risk profiles for appropriate transaction handling and approval processes
• Partner with product and business scientists/analysts to quantify fraud's effect on key metrics like customer retention, transaction volume, and revenue
• Assist in creation of comprehensive dashboards linking fraud patterns to overall business performance
• Conduct cross-functional analyses on how fraud detection strategy changes affect various business areas
• Contribute to strategic planning sessions, aligning fraud prevention initiatives with broader business goals
• Contribute to overall Data Science and Analytics infrastructure:
• Develop reusable code libraries and modeling frameworks to support data apps, pipelines, and models across domains
• Implement best practices for version control, documentation, and reproducibility
• Collaborate on building scalable data assets that support both Payments and broader analytics needs
• Participate in knowledge sharing sessions to elevate the team's collective capabilities in rapidly evolving data science technologies and techniques

• Technical skills – should be able to research and implement various advanced analytical techniques needed to manage and scale our Risk & Fraud teams. Candidates should not only have the mathematical background to understand the pros and cons of various techniques, but also the engineering prowess to deploy and manage these models. 
• Business acumen – understands key challenges facing our business and partners with key stakeholders to find creative ways to apply data science to solve them; connects dots between data & business outcomes
• Attention to detail – appropriately checks all work for errors and does not let important details slip when it comes to data and its accuracy
• Creative problem solving - able to use creativity and curiosity as tools to pick apart any problem, producing a solution which is relevant and realistic
• Efficiency – able to quickly iterate on data generation and refinement. Looks for ways to improve processes to maximize efficiency and remove redundancy
• Curiosity - always striving to learn more, keeping up to date with the latest tools and techniques being applied in industry.

• Bachelor’s Degree in a STEM field and minimum 4-6 years experience in a related field
• Strong programming background (Python, SQL, R, etc.)
• Experience working with real-time payments/transactional data
• Experience developing, deploying, and monitoring machine learning models
• Experience creating, managing, and scaling data pipelines for reporting purposes
• Experience using cloud-based technologies and working in collaborative environments with version control 
• Listening and interpersonal skills; ability to support, work, and communicate with cross functional partners in both technical and business terms
• Highly self-motivated and directed
• Proven analytical and creative problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment 

• Experience in risk or anomaly assessment/detection
• Experience using dbt (data build tool)
• Experience using orchestration tools such as Airflow, Luigi, Dagster, etc.
• Interest/knowledge working with LLMs
• Experience as a mentor or tech lead on an analytics team

Why AppFolio

Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.

Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.

Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.

Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.

Paddle as One.

Learn more at appfolio.com/company/careers

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.