Key Customer Manager - Western US

Marketing Field Based, United States


Description

Apellis is a clinical-stage biopharmaceutical company focused on the development of novel therapeutic compounds to treat disease through the inhibition of the complement system, which is an integral component of the immune system, at the level of C3, the central protein in the complement cascade.

We believe that our lead product candidate, APL-2, has the potential to be a first-in-class treatment targeting C3 that may address the limitations of existing treatment options or provide a treatment option where there currently is none. APL-2 has already shown activity that we believe is clinically meaningful in clinical trials for two distinct medical conditions—geographic atrophy in age-related macular degeneration (GA) and paroxysmal nocturnal hemoglobinuria (PNH). We plan to conduct additional clinical trials in GA, PNH, autoimmune hemolytic anemia (AIHA) and complement-dependent nephropathies.

Position:
Key Customer Manager - Hematology

Reports to: Senior Director, Divisional Sales Manager - Hematology

Position Summary:

Apellis is seeking a dynamic, engaging, and motivated commercial professional for the role of Key Customer Manager (KCM) - Hematology. The KCM will be the first commercial field person in market. They will be vital for establishing Apellis in hematology and positioning the company’s first launch for success.

The KCM will represent Apellis to key customer accounts and thought leaders, with the ultimate goal of building trust in the company, its values, its science, and the product (when approved). They will be accountable for understanding those accounts and building effective account plans that address the range of stakeholders (e.g., physicians, nurses, office staff, administration, etc.)

The KCM will align and implement account plans with other customer-facing teams (e.g., sales, community, patient services, medical affairs, etc.) aligned to their region. In addition, the KCM will identify treatment patterns, helping to map referral networks and support the effective deployment of the Territory Business Manager team. Further, the KCM serves as the lead point of contact for other account management activities, such as speaker management, marketing engagement, and other commercial needs.

Key Responsibilities Include:

  • Serve as the primary commercial interface with key customer accounts, being accountable for the overall customer experience
  • Develop and maintain a deep understanding of and relationship with key customer accounts, including all relevant stakeholders (e.g., physicians, nurses, office staff, management, etc.) 
  • Establish and execute against business plans for key customer accounts in alignment with national strategy and resources. Effectively communicate those plans and lead key account strategy discussions with leadership, building understanding and support
  • Work collaboratively with multiple stakeholders, including sales counterparts, community engagement teams, patient services, medical affairs, and operations teams, in order to achieve account objectives
  • Assess the treatment patterns and referral networks affiliated with key customer accounts. Engage with that network during the pre-launch period before field sales is fully established. Later, support sales in informing and engaging that network
  • Operate with a high level of professional integrity, within established guidelines and policies, and in alignment with the Apellis culture and values
  • Be a voice for key customer accounts within the organization, advocating for needs and sharing insights with key stakeholders and cross-functional partners
  • Build and maintain proficiency in the disease state, patient and clinic experience, and product (post approval)
  • Proactively meet with key customer accounts to solicit feedback and adjust accordingly
  • Efficiently and effectively manage local territory budget


Education, Registration & Certification:

  • BA/BS degree

Experience:

  • 6+ years of biotech/pharma sales and account management experience
  • Experience in rare disease and launches is helpful

Skills, Knowledge & Abilities:

  • Proven track record of sales success
  • Expertise in creating and executing on key customer / account plans, informed by local knowledge and aligned to strategy and tactics provided by headquarters
  • Passion for understanding and championing the needs of customers and accounts, resulting in strong relationships, credibility, and trust
  • Commitment to effective collaboration with key company stakeholders
  • Strong communication skills with the ability to listen actively, express compelling ideas fluently and succinctly, and present effectively
  • Demonstrated integrity on the job, including an understanding and deep respect of relevant rules and regulations within the pharma sector
Must live in territory. Willing to travel domestically up to 75% of the time, including overnights, depending on territory.

Benefits And Perks

Apellis offers a great benefit package which includes: health insurance with full premium coverage, 401K with company match, paid time off (PTO), long- term disability insurance, life insurance and more! Visit http://apellis.com/careerbenefits.html to learn more.

EEO Statement

Apellis is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Apellis strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, marital status, AIDS/HIV status, smoker/nonsmoker, and occupational pneumocononiosis or any other characteristic protected under applicable federal, state or local law.

EEO Statement: Apellis is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Apellis strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, marital status, AIDS/HIV status, smoker/nonsmoker, and occupational pneumocononiosis or any other characteristic protected under applicable federal, state or local law.