Regional Resourcing Director - All APCO Worldwide Locations

Human Resources Washington, District Of Columbia New York, New York Chicago, Illinois Seattle, Washington Raleigh, North Carolina


Position may be based in any APCO Worldwide office. 

The Company

Founded in 1984, APCO Worldwide is an award-winning, independently owned global communication and business strategy firm with more than 30 offices in major cities throughout North America, Europe, the Middle East, Africa and Asia – with a diverse global team of more than 750 experts.

APCO combines a global perspective with local expertise to help clients around the world manage challenges, opportunities, perceptions and reputations. APCO clients include corporations and governments; industry associations and nonprofit organizations; and six of the top 10 companies on the Fortune 500. The firm is a majority women-owned business and has been named the “Best EMEA Network to Work For, 2017” and “Public Affairs Agency of the Year, 2017” by the Holmes Report.

The Role

APCO Worldwide is seeking a Resourcing Director to establish a Region-wide resourcing function and recruit a team to deliver best-in-class resourcing. The Resourcing Director will partner with the Regional President, MDs and Practice Leads, client and new business opportunity leaders to provide full operational and strategic resourcing support, as required by the business, for multiple markets.

This role is designed to add business value to the company by maximizing the efficiency and effectiveness of the process of deploying staff, yielding stronger utilization and realization, ensuring client needs are met, and driving retention by ensuring staff are meeting their professional development goals.  The role will work closely with the Regional President, Finance Director and Talent team to ensure open lines of communication on staff strength, areas of improvement and partner on developing recommendations for adjusting capacity to ensure the business is hitting its utilization and realization goals. 

This role reports to the Global Chief Operating Officer, with a dotted line to the Regional President.

Primary Responsibilities:

  • Strategic oversight of the deployment of all staff in the region with a wide variety of skill sets and capabilities
  • Design and build a resourcing function that will add strategic value to the organization, managing the team to optimize headcount, increase utilization and positively impact employee engagement
  • Provide strategic focus on deployment and workforce utilization
  • Allocate teams with the right balance of skills and experience (factoring in individual strengths, development points, team needs, personalities and client profitability)
  • Drive an efficient staffing process, leading to balanced and optimized teams, and a feeling of equity in effort and opportunity among the staff
  • Be accountable to Regional President and Chief Operating Officer for all deployment and planning in your region, including the resourcing of new business pitches and proposals
  • Anticipate the issues and concerns of stakeholders and providing strategic advice and support
  • Provide long-term and sustainable solutions to the business, whilst also balancing short-term business priorities
  • Be proactive in relation to global supply and demand challenges and opportunities of deployment, working closely with resourcing peers
  • Proactive communication with Regional President, MDs, Practice Leads and Finance Director on staffing optimization and innovative ways to source roles, as well as highlighting any resourcing issues or risks to the business
  • Develop positive working relationships and drive collaboration across the firm
  • Develop a deep understanding of individual development goals of staff they are supporting and deploy those staff members in ways that help them reach those goals
  • Promote the use of key resourcing systems to enable effective and efficient resourcing
  • Drive cultural change in the organization by embedding resource management into daily operational processes and strategic planning, in line with business goals
  • Train, coach and support the resourcing team

 Key Performance Indicators:

  • Balanced utilization totals for staff, which in aggregate meet financial targets
  • Positive impact on realization rates for billable time
  • Responsive and efficient staff deployment, yielding high rates of satisfaction among client and new business leaders
  • Positive feedback from staff under management and reduced levels of voluntary departures

 Requirements:

  • Degree in a related field desired
  • Excellent teamwork and relationship building skills
  • Strategic, forward planning approach, commercially astute
  • Strong analytical skills
  • Agile thinking and innovative problem solving
  • Understands and empathizes with client demands
  • Comfortable dealing with ambiguity
  • Proactive, highly motivated and results focused
  • Previous experience in similar role in a consulting/service firm desired
  • Promote resource management as an integral partner, driving the success of the business
  • Some travel will be required

 About APCO

APCO Worldwide is an advisory and advocacy communications consultancy helping leading public and private sector organizations act with agility, and build organizational reputations, brands, relationships and solutions to succeed. APCO is an independent and majority women-owned business.

Most importantly, we are a trusted partner to our clients. We help them anticipate, plan, execute and secure impact through our curiosity, insights and diverse expertise. Our clients benefit from APCO leaders who have the pulse of the dynamically changing global environment that defines the marketplace; the first-hand experience of having faced significant issues or opportunities; the ability to harness the power of data, insights and technology; and the passion to deliver unparalleled results.

Our expertise and integrated approach enable us to provide a full range of services, across industry sectors and global markets, allowing us to offer effective counsel and programs for boards of directors and CEOs. We meet the evolving needs of executives and their teams in communications, public affairs, government relations, legal, risk, organizational transformation, international relations, corporate responsibility and brand marketing. We measure success in the transformations we help to catalyze, our clients’ impact on society and their continued profitable growth.

For further information, please visit: http://www.apcoworldwide.com