Front Desk Ambassador ( Weekend Overnight) - The Charmant Hotel

Customer Service La Crosse, Wisconsin

Position at Charmant Hotel

Aparium Hotel Group is looking for a Part-Time Front Desk Ambassador (Weekend Overnight) at the Charmant Hotel in La Crosse, Wisconsin. 

Job Requirements: 

  • Understands guest service needs and exceed guest expectations by taking advantage of opportunities to add a special touch
  • Greets guests who arrive to the hotel by opening their car door and welcoming them to the hotel.  Unloads guest luggage from car
  • Handles guests’ check-ins/check-outs in accordance with hotel standards in an efficient and friendly manner
  • Delivers luggage to room upon check-in and picks up luggage from room upon departure  
  • Responsible for interacting with guests in the lobby, while ensuring the area is neat and tidy
  • Provides recognition to repeat guests
  • Maintains and adheres to hotel policies regarding a cash bank and makes daily deposits with accurate report of receipts daily
  • Parks guest cars when needed

Additional Requirements:

  • Good reading, writing and oral proficiency in the English language
  • College degree preferable
  • Minimum of 1 year of experience in a guest services environment
  • Able to work well unsupervised
  • Computer skills necessary

Teamwork:

  • Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working climate
  • Partake in a positive work ethic and surrounding environment

Standards:

  • Able to work alone without direct supervision
  • Demonstrate high degree of drive and determination
  • Constantly recommend service and product improvement to better the operation
  • Keep the work area clean and tidy at all times
  • Attend all required meetings
  • Follow proper payroll and uniform procedures
  • Properly handle and report associate and guest accidents · Maintain complete knowledge of and comply with all departmental polices/service procedures/standards · Assist with responsibilities and duties in other departments and as assigned by management · Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel

Work Environment:

  • Standard hotel setting

Physical Demand:

  • Will be outside consistently during all weather extremes
  • Continuous standing 100% of the shift with the exception of driving
  • Lifting/pushing/pulling/carrying required up to 200 lbs.  Carts may be pulled up to the length of a full city block
  • Bending/kneeling required 50% of shift
  • Mobile position required 100% of the time
  • Valid driver’s license required.  May need to move cars on the driveway or to the garage.
  • Computer use 75% of the time
The Charmant Hotel is an independent hotel on the banks of the Mississippi River.  A transformed century-old candy factory featuring exposed brick, classic French interiors, and charm of the former building. The Charmant Hotel offers an exceptional venue that pairs Parisian sophistication and style with warm Midwestern hospitality. The hotel has 67 incomparable guest rooms, a restaurant with ample outdoor seating, a lounge and a rooftop bar, as well as functional event space for meetings and corporate gatherings. The hotel will take a sustainable and thoughtful approach to food, sourcing from local farmers and purveyors and producing regional new American cuisine based on classic French technique.

Aparium Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. The Charmant Hotel is a smoke-free, drug-free facility, and equal opportunity employer.