Group Sales Manager - Hard Rock Hotel Chicago

Sales Chicago, Illinois

Position at Aparium Hotel Group

The Hard Rock Hotel Chicago is looking for a Group Sales Manager (Entertainment Market) to join the team!  Working at Hard Rock Hotel Chicago is not like working at a typical four diamond upscale property.  We are upscale, but not uptight.  We pride ourselves on giving our staff the freedom to be themselves!  Hard Rock Hotel Chicago's team is as passionate and authentic as rock itself.  If you have a true passion for hospitality, service, and music, separate yourself from the crowd and join us!

The Group Sales Manager is responsible for building and maintaining client relationships to achieve established goals in set markets.  This person is responsible for servicing their client groups in an exceptional manor while harmonizing the culture, mission, keys and quality standards to assure maximized potential.


  • Build and maintain client relationships to achieve established goals
  • Coordinate and participate in various events and activities (blitzes, expositions, fairs, family trips, site inspections, etc.)
  • Design and work within a market plan. Maintain client/account file database according to hotel standards
  • Meet solicitation and maintenance call requirements to achieve individual and annual sales team goals
  • Evaluate business from a variety of sources and present questionable business to yield team at daily business review
  • Maintain complete knowledge of all hotel services/features and hours of operation
  • Two Years of Hotel Sales Experience at Four Star hotel or above.
  • Strong Client Database
  • Familiar with frequently used Standard Operations Procedures
  • Ability to speak, read, and write English
  • Basic knowledge of how to operate all Office Equipment
  • Proficient with Opera, Delphi, Word and Excel
  • Maintain a well groomed appearance
  • Ability to maintain a clean and organized work station
  • Basic knowledge of property management and central reservation systems
  • Out of State Travel Required
  • Must have Drivers License
  • Oversee and assist the sales coordinators for optimum sales office production.



  • Know, understand, practice (with energy and enthusiasm), learn, live, & love the mission, keys, culture and spirit that make Hard Rock Hotels the place to work!
  • Constantly strive to uphold the image of Hard Rock and acknowledge good performance of others.
  • Maintain open communication with others and participate in sound check on a daily basis.


  • Take ownership in your continuous training/personal development & take initiative to learn about other departments within the hotel.
  • Help us to find the right people for our team
  • Comply with all hotel policies, procedures and guidelines


  • Be a conservationist (save paper, water, electricity, recycle, etc.)
  • Help to keep our hotel as clean and beautiful as the day it opened
  • Ensure safety and quality in all our products and services


  • Effectively manage relationships and feedback with outside vendors and clients to ensure the guest experience is continuously improved
  • Develop/maintain standards that create and exceptional guest experience and ensure positive results of all inspections/audits
  • Maintain an active presence throughout the business


Self Accountability

  • Takes responsibility for own actions
  • Focuses on "circle of influence" vs. "circle of concern"
  • Takes action on what needs to be done and produces results
  • Does the right thing vs. the comfortable thing ……makes difficult decisions


  • Constantly challenges the status quo
  • Is a transition figure, creates / supports revolutionary change
  • Demonstrates creative "what if" thinking
  • Encourages and rewards others to "think outside the box" and take calculated risks

Problem Solving

  • Constantly analyzes all aspects of the business to get to the root of the problem
  • Always has a "plan B"
  • Includes relevant people in decisions and seeks synergistic solutions
  • Makes decisions with conviction and learns from mistakes


  • Lives the Hard Rock values, "walks the talk"
  • Does what they say will do
  • Creates an environment of trust and credibility
  • Always seeks a win-win solution

Strategic Thinking

  • Identifies issues of greatest importance that impacts long-term growth
  • Is a visionary, creates a clear idea of a desired future
  • Identifies consequences of today's actions in the long term
  • Formulates a plan to achieve measurable goals


  • Listens to understand, rather than to reply (seeks first to understand)
  • Communicates the right message at the right time in the right way (written and verbal)
  • Gives the "why" behind the "what"
  • Creates an environment for others to openly share their thoughts and opinions

Coaching and Development

  • Encourages people to come up with the answer, rather than giving it to them
  • Gives timely feedback (good and bad)
  • Invests time and effort in self and others, to produce desired behaviors / career objectives
  • Anticipates and constructively resolves conflict between others

Impacting and Influencing

  • Inspires and motivates others to take action
  • Convinces others to lend support, using Commitment vs. Compliance 
  • Removes obstacles, so that self and others can succeed
  • Applies the right type of influence or methods to achieve results

Hard Rock Hotel Chicago is an Equal Opportunity Employer committed to a diverse workforce. Hard Rock Hotel Chicago ensures equal employment opportunities regardless of race, color, ethnicity, national origin, gender, sexual orientation, religion, creed, disability, age, veteran status, marital status, or any other category protected by law.