Front Desk Ambassador - Hewing Hotel

Customer Service Minneapolis, Minnesota

Position at Hewing Hotel

Hewing Hotel, located in the North Loop of Minneapolis, has an opening for a Front Desk Ambassador in our Front Office Department.

While Minneapolis presents a plethora of hospitality options, none tap into the local culture to create importance and significance beyond the business traveler. Hewing Hotel occupies the historic Jackson Building, originally built in 1897, at the gateway to the Warehouse District, immediately tying it to local culture Its destination restaurant and bar will join Minneapolis’ best and the rooftop Social Club should quickly become a premiere destination for the neighborhoods progressive citizens and the hotel’s

Hewing Hotel takes a sustainable approach to food and beverage - sourcing from and collaborating with regional farmers and purveyors, working with local breweries, coffee roasters and spirit makers, and connecting the staff and guest with the source as much as possible. The menu is heavily driven by seasonality. 

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Job Requirements:
• Understands guest service needs and exceed guest expectations by taking advantage of opportunities to add a special touch
• Greets guests who arrive to the hotel by opening their car door and welcoming them to the hotel. Unloads guest luggage from car
• Handles guests’ check-ins/check-outs in accordance with hotel standards in an efficient and friendly manner
• Delivers luggage to room upon check-in and picks up luggage from room upon departure
• Responsible for interacting with guests in the lobby, while ensuring the area is neat and tidy
• Provides recognition to repeat guests
• Maintains and adheres to hotel policies regarding a cash bank and makes daily deposits with accurate report of receipts daily
• Parks guest cars when needed

Additional Requirements:
• Good reading, writing and oral proficiency in the English language
• College degree preferable
• Minimum of 1 year of experience in a guest services environment
• Able to work well unsupervised
• Computer skills necessary

• Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working climate
• Partake in a positive work ethic and surrounding environment

• Able to work alone without direct supervision
• Demonstrate high degree of drive and determination
• Constantly recommend service and product improvement to better the operation
• Keep the work area clean and tidy at all times
• Attend all required meetings
• Follow proper payroll and uniform procedures
• Properly handle and report associate and guest accidents
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Assist with responsibilities and duties in other departments and as assigned by management
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel

Physical Demand:
• Will be outside consistently during all weather extremes
• Continuous standing 100% of the shift with the exception of driving
• Lifting/pushing/pulling/carrying required up to 200 lbs. Carts may be pulled up to the length of a full city block
• Bending/kneeling required 50% of shift
• Mobile position required 100% of the time
• Valid driver’s license required. May need to move cars on the driveway or to the garage.
• Computer use 75% of the time

Aparium Hospitality Services, LLC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. The Hewing Hotel is a smoke-free, drug-free facility, and equal opportunity employer.