Valet Attendant

Customer Service Covington, Kentucky

Position at Hotel Covington

Aparium Hotel Group is looking for several Valet Attendants  to provide excellent guest service at the soon-to-open The Hotel Covington.

The Hotel Covington embodies the transformation of a celebrated, century-old downtown building into a modern luxury hotel. As the first of its genre in the market, The Hotel Covington will appeal to business and leisure travelers accustomed to upscale hotels in primary markets seeking an authentic and locally influenced experience. The hotel draws inspiration from the local culture and cultivates a following through a sense of civic pride and exciting food & beverage.

The Hotel Covington will pull inspiration from its northern and southern sisters, but a cohesive mix of styles will ultimately lend individuality. A story will be told through regional and local sourcing, and will become the pulse of Covington and beyond: unique yet comfortable, casual yet refined, and timeless yet evolving. By reimagining the historically designated Coppin building, which served as home to City Hall and state offices, into a 114-room hotel, this significant project is certain to become the springboard for development in Covington’s downtown business district and will deliver urban renewal South of the riverfront developments.

Managed by Aparium Hotel Group, the hotel experience will be driven by the brand pillars of translocal hospitality, collaboration and intuitive service. The powerful culmination of these elements creates a truly unique environment.

Aparium’s service culture is rooted in the belief that art and science are necessary to curate the guest experience. The art of the experience comes together through the power of people, place and character. The science is embedded throughout our standards and training resources. This creates a powerful service experience that enhances every guest interaction.

As a member of the pre-opening team, you will be part of a hotel unlike anything else in the area. The hotel is scheduled to open summer 2016. Ambassadors will start 2 weeks prior to the hotel opening. We are looking for candidates that can work all shifts.

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Job Requirements: ·

  • Provides valet parking services to safely and efficiently move guest vehicles to designated parking
  • Understands guest service needs and exceed guest expectations by taking advantage of opportunities to add a special touch
  • Greets guests who arrive to the hotel by opening their car door and welcoming them to the hotel.  Unloads guest luggage from car
  • Responsible for interacting with guests in the lobby, while ensuring the area is neat and tidy
  • Provides recognition to repeat guests

Additional Requirements:

  • Good reading, writing and oral proficiency in the English language
  • Must have a valid driver’s license
  • Minimum of 1 year of experience in a guest services environment
  • Able to work well unsupervised
  • Computer skills necessary

Teamwork:

  • Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working climate
  • Partake in a positive work ethic and surrounding environment

Standards:

  • Able to work alone without direct supervision
  • Demonstrate high degree of drive and determination
  • Constantly recommend service and product improvement to better the operation
  • Keep the work area clean and tidy at all times
  • Attend all required meetings
  • Follow proper payroll and uniform procedures
  • Properly handle and report associate and guest accidents
  • Maintain complete knowledge of and comply with all departmental polices/service procedures/standards
  • Assist with responsibilities and duties in other departments and as assigned by management
  • Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel

Work Environment:

  • Standard hotel setting

Physical Demand:

  • Will be outside consistently during all weather extremes
  • Continuous standing 100% of the shift with the exception of driving
  • Lifting/pushing/pulling/carrying required up to 200 lbs.  Carts may be pulled up to the length of a full city block
  • Bending/kneeling required 50% of shift
  • Mobile position required 100% of the time

Aparium Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. The Hotel Covington is a smoke-free, drug-free facility, and equal opportunity employer.