Room Attendant- The Iron Horse Hotel

Housekeeping Milwaukee, Wisconsin

Position at Iron Horse Hotel


We are looking for a Room Attendant to join the Housekeeping team at The Iron Horse Hotel. Our room attendants have a strong attention to detail and a desire to make our guests feel at home. High standards for cleanliness are essential in this role. 


  • Previous housekeeping experience required
  • Must be available for 1st shift hours: 8 am - 4:30 pm weekdays and 9:00 am - 5:30 pm on weekends
  • Available for weekend and holiday shifts
  • While cleaning guest rooms, ensure cleanliness standards are met
  • Remove dirty towels and sheets from the guest room and replaces them with clean ones from the linen closet
  • Clean, dust and sanitize all areas of the guest room
  • Make bed, vacuum carpet and clean tile area in guest room
  • Remove room service trays, dishes, carts to service area landings
  • Use chemicals, cleaners and cleaning equipment properly



  • Good reading, writing and oral proficiency in the English language
  • Must have a high school education or equivalent experience
  • A minimum of 1 year of experience in a hotel services environment



  • Anticipate and deliver exceptional service consistently
  • Intuitively service each guest, associate, visitor or client
  • Demonstrate excellent interpersonal and communication skills with a focus on the details
  • Follow instinct and use her/his best judgment to create experiences for guests that are thoughtful and genuine
  • Greet each guest promptly, courteously, graciously with eye contact, a smile and good posture
  • Conduct oneself in a professional manner at all times to reflect the high standards of the hotel



  • Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working climate
  • Partake in a positive work ethic and surrounding environment



  • Able to work alone without direct supervision
  • Demonstrate high degree of drive and determination
  • Constantly recommend service and product improvement to better the operation
  • Keep the work area clean and tidy at all times
  • Attend all required meetings
  • Follow proper payroll and uniform procedures
  • Properly handle and report associate and guest accidents
  • Maintain complete knowledge of and comply with all departmental polices/service procedures/standards
  • Assist with responsibilities and duties in other departments and as assigned by management
  • Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel



  • Standard hotel setting


  • Continuous standing 100% of the shift
  • Inside 100% of the shift
  • Lifting/pushing/pulling/carrying required up to 100 lbs. or more. Carts may be pulled up to 75 feet.
  • Bending/kneeling required 70% of shift
  • Mobile position required 100% of the time

Aparium Hospitality Services, LLC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Iron Horse Hotel is a smoke-free, drug-free facility, and equal opportunity employer.