General Manager - Hard Rock Hotel

Executive Office Chicago, Illinois

Position at Aparium Hotel Group

Aparium Hotel Group is looking for a General Manager to lead the team of the Hard Rock Hotel Chicago.

As the strategic leader of the hotel, the GM is responsible for the guest experience, associate engagement, financial performance, revenue generation and activation of translocal hospitality. The General Manager actively participates in the operation- leading by example and inspecting what he or she expects. We set our standards high- the GM ensures Aparium standards are not compromised by anyone. 


  • We believe in a flat organization – working closely with all levels is essential to success
  • Leads the hotel team to develop a strategic business plan that defines profitability objectives, operational goals, guest loyalty and satisfaction and associate engagement
  • Reinforces the Intuitive Service Model by coaching and developing teams to high performance
  • Creates a productive and engaging work environment where all associates are valued

  • Responsible for short and long-term profitability of the hotel
  • Develops and monitors annual business and marketing plans
  • Measures the effectiveness of broad-based marketing plans and yield management efforts in order to diversify sources of revenue and maximize the number of market segments needed

Standards & Service
  • Ensures all associates follow instincts and use best judgment to create experiences for guests that are thoughtful and authentic
  • Maximizes the guest experience and upholds Aparium standards consistently
  • Utilizes guest feedback to improve service delivery

  • Attracts and selects the most qualified, on-brand talent
  • Develops and coaches associates for future advancement

  • A 4-year college degree preferred

  • Five or more years of experience in hotel management at an executive level
  • Knowledge of all hotel functions preferred
  • Reading, writing and oral proficiency in the English language required
  • Proficiency of Microsoft Word, Excel, PowerPoint and Outlook required

Aparium Service
  • Anticipates and delivers exceptional service consistently
  • Intuitively services each guest, associate, visitor or client
  • Demonstrates excellent interpersonal and communication skills with a focus on the details
  • Follows instinct and uses her/his best judgment to create experiences for guests that are thoughtful and genuine
  • Greets each guest promptly, courteously, graciously with eye contact, a smile and good posture
  • Conducts oneself in a professional manner at all times to reflect the high standards of the hotel

Aparium Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Hard Rock Hotel Chicago is a smoke-free, drug-free facility, and equal opportunity employer.