Overnight Ambassador (Front Office) - Detroit Foundation Hotel

Customer Service Detroit, Michigan

Position at Detroit Foundation Hotel

Do you want to be part of the exciting revitalization of Detroit?  Aparium Hotel Group is looking for Overnight Ambassadors (Front Office) that shares our vision for a new Detroit, an entrepreneurial spirit, and a passion for celebrating the community through arts, events and food.

Detroit Foundation Hotel is at the forefront of the renewal of the Motor City. A transformation of the former Detroit Fire Department Headquarters and adjacent Pontchartrain Wine Cellar building, The Foundation will be the top hotel in the market with authentic inspiration, design, and programming that respects Detroit’s past, yet is looking forward through its revival.

The food and beverage programming will include a three-meal restaurant and bar with approximately 200 covers positioned to be among the top restaurants in the region. The hotel’s restaurant will present iconic New American cuisine, and with space that will serve as an incubator for culinary students, up and coming chefs and visiting culinary influencers. The elevated bar program will focus on collaboration with Michigan breweries and distillers.

The hotel will feature approximately 4500 square feet of meeting space, including a rooftop ballroom and a unique podcast studio. The 100-room hotel is scheduled to open Spring 2017.  

In this unique role, the Overnight Ambassador will be involved in the pre-opening process of setting up the department for success along with all other responsibilities assigned my management.

Ready to find out more?

Job Requirements:

  • Understands guest service needs and exceed guest expectations by taking advantage of opportunities to add a special touch
  • Greets guests who arrive to the hotel by opening their car door and welcoming them to the hotel. Unloads guest luggage from car
  • Handles guests’ check-ins/check-outs in accordance with hotel standards in an efficient and friendly manner
  • Delivers luggage to room upon check-in and picks up luggage from room upon departure
  • Responsible for interacting with guests in the lobby, while ensuring the area is neat and tidy
  • Provides recognition to repeat guests
  • Maintains and adheres to hotel policies regarding a cash bank and makes daily deposits with accurate report of receipts daily
  • Parks guest cars when needed

 Additional Requirements:

  • Good reading, writing and oral proficiency in the English language
  • College degree preferable
  • Minimum of 1 year of experience in a guest services environment
  • Able to work well unsupervised
  • Computer skills necessary
Teamwork:
  • Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working climate
  • Partake in a positive work ethic and surrounding environment

 Standards:

  • Able to work alone without direct supervision
  • Demonstrate high degree of drive and determination
  • Constantly recommend service and product improvement to better the operation
  • Keep the work area clean and tidy at all times
  • Attend all required meetings
  • Follow proper payroll and uniform procedures
  • Properly handle and report associate and guest accidents
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
  • Assist with responsibilities and duties in other departments and as assigned by management
  • Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel

 Work Environment:

  • Standard hotel setting

 Physical Demand:

  • Will be outside consistently during all weather extremes
  • Continuous standing 100% of the shift with the exception of driving
  • Lifting/pushing/pulling/carrying required up to 200 lbs. Carts may be pulled up to the length of a full city block
  • Bending/kneeling required 50% of shift
  • Mobile position required 100% of the time
  • Valid driver’s license required. May need to move cars on the driveway or to the garage.
  • Computer use 75% of the time
Aparium Hospitality Services, LLC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Detroit Foundation Hotel is a smoke-free, drug-free facility, and equal opportunity employer.