Banquet Server - The Iron Horse Hotel

Food & Beverage Milwaukee, Wisconsin

Position at Iron Horse Hotel

KEY QUALIFICATIONS: Do you love providing a welcoming and inviting experience for guests?  Our banquet servers provide top-notch service to guests for in-house events.  A passion for food and fun are a must!

JOB REQUIREMENTS:
• Gather all equipment necessary to service a function and maintain a clear, immaculate and safe service corridor.
• Assist in setting event rooms before functions and assisting with break down post event
• Follow proper payroll and uniform procedures
• Offer guests an enjoyable, expertly served beverage/dining experience conforming to guidelines of excellence for quality,
professionalism and friendliness
• Anticipate and service of guest’s needs
• Serve and clear food and beverage items in an unobtrusive and professional manner
• Be familiar with the menus, including preparation, ingredients and description
• Ascertain a guest’s satisfaction and handle any problem which may arise informing a manager of the problem and how it
was resolved
• Recognize and address potential intoxicated, disruptive or undesirable guests
• Stock linen, china, silver and glassware for service
• Install buffets and brunch tables as well as set-up of food items and displays
• Maintain and retrieve all food items from the kitchen and attractively and safely transport them to an outlet
• Conduct oneself in a professional manner at all times to reflect the hotel high standards
• Work weekends and holidays
• All other responsibilities assigned by management

ADDITIONAL REQUIREMENTS:
• Excellent reading, writing and oral proficiency in the English language
• 2 years minimum of food and beverage experience
• Great wine and food knowledge
• Able to work well unsupervised
• Computer skills helpful but not required

WORK ENVIRONMENT:
• Standard restaurant setting
• Standard kitchen setting
• Standard banquet setting
• Professional, passionate and positive work environment

PHYSICAL DEMAND

Positions:

  • Continuous standing and walking
  • Negotiating wet tile floor and steps
  • Fine motor coordination is needed to pour beverages, decorate cocktails and folding napkins

Forces:

  • Trays weigh 30lb.
  • Carts: 250 lbs. (12-20 lbs. of push/pull force required)
  • Hot box: 20 lbs.
  • Banquet tables & chairs

Repetitions:

  • Standing and walking is continuous for 4-5 hours at a time
  • Lifting and carrying 30 lb. tray, crate or box is occasional
  • Negotiating varied floor surfaces is continuous
  • Carrying over shoulder is occasional
  • Hand and elbow movements for polishing glassware, silver, setting up tables, shacking, pouring and mixing drinks
  • Pushing Room Service cart continuous
  • Lifting and carry hot boxes continuous
  • Rolling and/or carry Banquet tables continuous
  • Carrying stackable banquet chairs by loading the cart continuous

Sensory:

  • Excellent sight and balance needed for negotiating varied floor surfaces
  • Handling lighted candles, and handling hot fluids (coffee and tea)
  • Excellent speech and hearing to interact with guests
  • Excellent sight for completion of paper work
  • Must be able to work in extreme temperatures like freezers (-10 degrees F) and kitchens (+110 degrees F), possible for one hour or more

The Iron Horse Hotel is privately owned and managed by the Aparium Hospitality Services. Aparium Hospitality Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. The Iron Horse Hotel is a smoke-free, drug-free facility, and equal opportunity employer.