Job Description

Appointment Advisor (Manchester)

CRM/Call center manchester, United Kingdom


A Career to Be Proud Of

As the world’s leading hearing specialist, operating in 29 countries across the world, we have one focus: our customers’ quality of life. Up and down the UK and Ireland, our dedicated front and back-office professionals are constantly working to offer the best and the latest innovations in diagnostic testing, fitting and hearing aid technologies. That’s because, from Hearing Care to Business Support roles, our people are devoted to improving life for people with hearing difficulties.


If you share our passion for Hearing Care, clinical excellence, and superior customer service, and if you want to be part of a close-knit global team that offers world-class training and international opportunities, then we have rewarding careers to challenge and develop your skills at Amplifon.

We are currently recruiting for a full-time Appointment Advisor on a fixed term basis until December 2019 within our Contact Center, based in Manchester near the airport. Our Contact Center operates between the hours of 9am-6pm, Monday to Friday, no weekends or evenings. The role of an Appointment Advisor is to convert marketing activity into quality hearing test appointments into our branches across the UK and Ireland. The Appointment Advisors deal with both inbound and outbound calls, arranging and confirming appointments whilst working towards targets, therefore previous contact centre experience is preferred. 

The successful applicant will demonstrate previous experience within a contact centre environment; will be customer focused and commercially aware. The role is a busy role, and therefore you will need to be organised and able to react quickly and effectively to ensure consistent service. Along with the above, you will also be expected to undertake any other duties as required in order to fulfill the objectives of the Contact Centre.

Required Technical Competencies

  •  Accuracy
  •  Understanding of the hearing  market
  •  Understanding of technology available to maximise effectiveness of Contact Centre

 Required Skills and Experience:

  • High level of personal motivation
  • Organisational skills
  •  Strong interpersonal skills
  •  Verbal communication skills