Job Description

Client Care Coordinator - Napier Central

Retail Excellence Napier, Hawke'S Bay


Who are we?

At Bay Audiology, the heart of our mission is to help people rediscover the joy of hearing.  With over 100 clinics located throughout New Zealand we have grown to become the country's leading audiology provider.  We offer a range of services from diagnosing hearing difficulties, to fitting, servicing and maintaining hearing aids, and offering ongoing support and care for our customers.   We aim to provide an excellent experience, and that’s where you come in...

About the role:

As our Client Care Coordinator you will part of the team at our Napier clinic, making a real difference in the lives of those with hearing loss.  This is a sole charge role, working closely with our Audiologist, and no two days will be the same. You will be responsible for the scheduling of our Clinician's time - to ensure optimum productivity, general administration, and customer service including basic hearing aid repairs, invoicing, and onsite hearing screening. In some instances you may be required to support our other Hawkes Bay clinic.

This position is working Monday to Friday 8.30am - 5.00pm

What we are looking for:

  • Genuine passion and experience in providing excellent customer service
  • Strong attention to detail
  • Sound computer skills as we are a paperless clinic
  • Great self-management and initiative 
  • Adaptability
  • Well-developed problem solving skills
  • Proven strong administration background
  • A positive, friendly personality

What we offer:

If you are looking for a meaningful, challenging career at the forefront of innovative hearing care services, a competitive salary plus bonus scheme, staff benefits and a supportive leadership team - explore your future with us!  Full training is provided.

Apply online with your CV and covering letter today.