Shipping Support Specialist

Operations Reno, Nevada


The Shipping Support Specialist manages the shipping dock and ensures LTL and Truck orders are picked properly, stacked and wrapped to minimize transit damage and shipped with the lowest cost carrier. The Shipping Support Specialist is the last check point prior to AM’s orders reaching our customers, therefore dependability is critical. The Shipping Support Specialist ensures top quality is always maintained and specific customer shipping instructions are followed.

  • Franklin Energy: Franklin Energy delivers flexible energy efficiency and grid optimization programs that enable utilities to achieve their highest-priority goals. The company’s integrated in-house services and proven software provide deeper personalization and insights, acting as a true partner to utilities. Franklin’s NGAGE platform is a scalable end-to-end technology that seamlessly integrates utility portfolio programs into a single interface for more efficient management and more effective customer engagement. The company is celebrating its 25th year serving the utility industry, with solutions implemented by more than 1,000 experts in 58 offices across 26 states and provinces. Franklin Energy’s award-winning marketing team includes nearly 50 digital and foundational marketing experts, located throughout the Unites States.
  • AM Conservation Group: Since 1989, AM Conservation Group has been the utility industry’s leading provider of energy and water saving products, kits and online stores. We manufacture and distribute nearly 400 energy efficiency and water conservation products, which are custom engineered for the unique needs of the industry and carry ENERGY STAR® and WaterSense® certifications. AM Conservation Group’s product lines include the Niagara Conservation and Simply Conserve product lines.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

  • Prior to wrapping, inspects and verifies each pallet picked accurately and stacked properly to ensure no crushing or edge damage
  • Weighs, wraps each pallet, and labels each pallet shipped
  • Obtains rate quotes and selects lowest cost carrier
  • Prepares and prints accurate Bill of Ladings (BoL) for outgoing Truck and Less than Truckload (LTL) shipments, following customer specific shipping instructions
  • Attaches BoL to Sales Order in NetSuite
  • Ensures LTL shipments ship by the end of each day, if possible
  • Ensures freight costs are added to NetSuite item fulfillments when shipping outside the system
  • Communicates with freight carriers daily
  • Loads trucks and ensures each pallet is loaded on the appropriate carrier
  • Provides freight quotes for sales team as requested
  • Assist with resolution of shipping or transit issues
  • Pick and stage sales orders as necessary

Position Requirements

Education & Experience

  • High School Diploma or equivalent
  • Experience in warehouse/distribution operations, shipping and receiving required

Required Skills, Knowledge and Abilities

  • Must be reliable and able to oversee multiple issues at once
  • Must have good interpersonal and communication skills
  • Must be able to utilize basic reading and arithmetic skills
  • Self-starter; able to work well without constant direction
  • Strong organizational skills and attention to detail

Licenses & Certifications

  • Valid driver’s license
  • OSHA certified for Lift Truck Operation

Travel Requirements

  • Up to 5%

Physical Demands and Work Environment

  • Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls
  • Ability to lift 40 pounds
  • Noise Level is typically moderate
  • Employee could be exposed to fumes and/or airborne particles and risk of potential shock

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

An Equal Opportunity Employer