Sr. Manager, Retail Operations & Analytics

Retail San Jose, California


Title: Sr. Manager, Retail Operations & Analytics

The Sr. Manager, Retail Operations & Analytics is responsible for creating a sound operational foundation to facilitate an enhanced employee and customer experience, ultimately empowering store teams to run successful and profitable stores. They are accountable for building and sustaining a culture of high performance and operational excellence focused on delivering sales and profit goals, as well as collaborating with senior leadership in developing and implementing initiatives to drive the organization forward.


With the Invisalign® system, Align Technology revolutionized teeth straightening by moving away from old-school braces to clear, removal aligners that rely on innovative software to create a straighter, better smile. And now we’re doing it again. We're reinventing the way consumers learn about and get started on their journey to straighter teeth with an Invisalign® retail experience.

Align is a market leader that brings out millions of smiles with the most advanced digital and 3D printing technology. We are a billion-dollar company growing globally, at a rapid double-digit rate. 


  • Responsible for building and managing the operations and analytics teams for the doctor direct to consumer channel
  • Supports all team members in understanding and working towards KPI’s
  • Accountable for gathering information from a wide number of sources (business partners, field team, stores, vendors and competitors) to create a strategic continuous improvement roadmap for all Retail operational and profitability systems and processes
  • Ensures the creation of all Retail plans is a collaborative and inclusive effort yielding targets that are both fair and lead to profitable growth
  • Directs the design and delivery of Retail reporting which results in fast analysis, leading to sound and executable business decisions to drive engagement, customer satisfaction and profitable growth
  • In partnership with field sales, marketing, and store channel work to design optimized solutions to promote seamless channel agnostic employee and customer experiences
  • Works strategically amongst a networked group of peers to help shape and implement organizational initiatives
  • Works with various business partners to help create and sustain overall alignment on collective goals and objectives
  • Partners cross functionally to identify and leverage opportunities to optimize employee and customer experience
  • Ensure the execution of team deliverables and adapt team priorities based on changing need
  • Set/adhere to team budgets, as applicable
  • Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes
  • Embrace and seek out technology that creates high tech and high touch solutions for Align’s customers
  • Proactively identify and anticipate customer expectations and needs
  • Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them


  • Bachelor’s degree, or equivalent experience
  • 6+ years progressive retail experience
  • 20% domestic travel
  • Strong experience in Tableau, Salesforce, Excel, Pivot Tables, V Lookup