Billing Team Lead

Administrative / Administration Toronto, Ontario


If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today!

Position Summary:

Provides support and leadership to the Billing Team, supervising the day-to-day reconciliation and billing, overseeing the co-ordination and appropriate execution of all back office functions associated to reconciliation and billing activities while ensuring team motivation, training, development and performance levels are maintained. 


Key Responsibilities

Operational Management:

  • Gather, collate and analyze reconciling/billing activity data and make recommendations to support continued KPI development and improvements
  • Reconciles work order data ensuring accuracy and completeness
  • Receive vendor invoices – verify accuracy against PO and completed work order, approve for billing or escalate accordingly
  • Identify & Suggest opportunities for Process Improvements & efficiencies within department
  • Prepare various reports/spreadsheets as required
  • Supports the regional dispatch or other shared services teams as required to ensure work order life cycle is smooth and internal  & external client needs are met
  • Perform quality audits to ensure all work order information is accurate and updated accordingly.
  • Support the implementation and training of Metrix as necessary.
  • Carefully manage work order profitability, contract inclusions and exclusions throughout the billing process.
  • Provides a high level of customer service support to internal and external customers.  Ensures team members have the required information and support to perform work in the most efficient and effective manner.  Ensures the work order life cycle through the billing stage is processed in an efficient manner. 
  • In addition, the role assists the Ontario Dispatch Manager with administrative tasks and the task direction of the Reconcilers/Billers while supporting the day-to-day departmental overflow requirements as necessary. 

Team Leadership

  • Create an environment oriented to trust, open communication, creative thinking and cohesive team effort.
  • Motivate and inspire team members.
  • Facilitate problem-solving and collaboration, intervene when necessary to aid the team in resolving issues, remove barriers and ensure they have the necessary knowledge and tools required to be successful.



  • Post-secondary education in related area of study or equivalent.
  • 5+ years of relevant experience in a related environment.
  • 2+ years in a leadership or supervisory capacity within a related environment.
  • Proficient computer skills, including knowledge of service management systems.
  • Proven ability to communicate effectively with a diverse group of internal and external individuals.
  • Ability to communicate clearly and set expectations with internal and external personnel
  • Demonstrates the ability to work independently to complete assigned tasks with minimum supervision.


Schedule: Full Time

Shift: N/A

Length of Contract: N/A

Work Location: North York

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

Ainsworth is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.

l Team Oriented Environment l Competitive compensation l Performance Based Bonuses l Paid Training Program l Group Benefits Plan l Promote-from-within Policy l Vacation Policy l State-of-the-Art Equipment and Tools l Exposure to Cutting Edge Technology l