Service Coordinator – Calgary

Administrative / Administration Calgary,, Alberta


Description

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today!


Position Summary:

The Dispatcher/ Administrative Coordinator is the initial point of contact between the customer and field personnel. Receiving calls by telephone, the Dispatcher will troubleshoot to identify the cause of the customer’s concern, and if possible, provide technical support. In the event that the Dispatcher is unable to provide assistance, the individual will efficiently schedule service work, clearly inform field personnel of the servicing work to be done and ensure field personnel have the required information to perform the work. The Dispatcher will also record accurately and in detail all work performed by field personnel, including the outcome. Majority of the responsibilities of the individual will be an administrative role including assisting the invoice process by accurately preparing and obtaining the information to successfully invoice the customer. Meet customer needs by collaborating with customers regarding their invoicing requirements

 

Key Responsibilities

 

  • Distribute work orders to field service personnel ensuring that appropriate systems are updated and individuals informed when work orders are completed.
  • Provide assistance to field personnel if needed.
  • Interface with customers and other departments as necessary to ensure successful completion of service.
  • Handle customer service requests using strong interpersonal skills and customer focus.
  • Collect completed work order summaries.
  • Analyze and reconcile all documentation before submitting to invoicing.
  • Prepare customer statements, invoices, work orders, and reports as per pre-determined schedules
  • Communicate with customers and third parties to meet their requirements in terms of explaining, adjusting, informing and solving issues that arise during the invoicing process
  • Review completed work orders daily for completeness, work summaries, labour, client signatures, tasking etc.  Acquire any missing information and or close for further reconciliation
  • Provide follow up and supporting work order documentation for all completed work orders.
  • Update 3rd party portals with work statuses as required.
  • Daily review of technician activities to ensure real time work summaries and labour tracking are completed
  • Provides support and backup for other administrative/inside sales duties as requested.
  • Perform other duties as assigned by Management.

 

 

Qualification:

  • Dispatcher experience is an asset.
  • 2-3 years administrative/accounting experience
  • Excellent customer service skills.
  • Excellent verbal and written communication skills.
  • Proficiency in MS Office applications; Excel is essential.
  • Ability to exercise independent judgment and take initiative.
  • Ability to work effectively under pressure.
  • Demonstrated coordination, organizational, and interpersonal skills.

 

Schedule: Full Time

Shift: N/A

Length of Contract: N/A

Work Location: Calgary



While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

Ainsworth is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.

l Team Oriented Environment l Competitive compensation l Performance-Based Bonuses l Paid Training Program l Group Benefits Plan l Promote-from-within Policy l Vacation Policy l State-of-the-Art Equipment and Tools l Exposure to Cutting Edge Technology l