IT Support Technician

300 - Information Technology Oklahoma City, Oklahoma

AGS is a full-service designer and manufacturer of gaming products for the casino floor. The Company’s roots are in the Class II, Native American market, and it has recently expanded its product lines to include top performing slot games for the Class III commercial marketplace, as well as live felt table games and mobile gaming.  Tremendous growth has led to an expansion of key positions across the organization!

Here at AGS, we realize that a huge part of our success is attributed to the hard work and dedication of our people. This is an exciting opportunity to lead in a culture that believes embracing change, empowering our employees, and building a positive team environment are of paramount importance in achieving higher levels of success with limitless potential.  We incorporate the latest technology in a fast-paced electro-mechanical assembly environment.  If you have what it takes to excel in this environment, apply today!

Reporting directly to the Director of IT and Technical Compliance, the IT Support Technician provides hardware and software support to users of the company’s personal computers and local area network. Focuses on hardware, operating system, connectivity, technical and support issues. 

Key responsibilities & duties

  • Responsible for installing, maintaining, and troubleshooting hardware and software for computers.
  • Relies on experience and judgment to resolve technical support calls and emails.
  • Provides technical assistance to the users/staff in a timely and efficient manner.
  • Troubleshoots PC related problems, analyzes potential solutions and implements a solution that best fixes any problem.
  • Follows LAN, WAN and/or network policies, procedures and standards to troubleshoot network-related issues.
  • Performs basic Windows administrative tasks, including user and computer account maintenance and securing network files, folders and network shares.  Assists in the process of evaluating and recommending new hardware and software applications.
  • Removes, installs, and patches software as appropriate.  Replaces critical hardware components as needed.  Performs assigned hardware and software deployments. 
  • Provides end-users training on the use of the computer.
  • Responsible for maintaining the telephone network system, including phone handsets, port assignments, voicemail, etc.
  • Maintains documentation for networking devices – computers, printers, etc.
  • Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company’s policies and practices.

Education Requirements

  • High School Diploma or equivalent required.
  • Associate’s degree with experience in a computer help desk environment or the equivalent combination of formal education, training and experience is required.

Work experience and skills

  • 3 years experience in a fast paced technology environment preferably in gaming industry
  • Experience in supporting a web-based software system
  • Experience in XML and SQL
  • Experience in providing desktop support
  • Experience in a help desk setting

Physical Demands and Working Environment

This position may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

  • Assigned duties are accomplished primarily in an office/production setting. Must be able to maneuver around an office/production setting, work at a desk/work station and respond to written and oral cues.
  • Must have the manual dexterity to operate a computer and other necessary office/production equipment.      
  • May be required to bend, reach and lift up to 25 lbs

 AGS is an Equal Opportunity Employer