Field Service Technician I - Oklahoma

117 - Field Service - OK East Shawnee, Oklahoma


AGS is a full-service designer and manufacturer of gaming products for the casino floor. The Company’s roots are in the Class II, Native American market, and it has recently expanded its product lines to include top performing slot games for the Class III commercial marketplace, as well as live felt table games and mobile gaming.

The recent acquisition of Cadillac Jack®, entry into the table games market, and addition of a mobile gaming segment with the acquisition of RocketPlay, denote a dramatic expansion of AGS products. Increased slot titles and jurisdictional licenses have made AGS the second largest supplier of Class II games in the world and its presence in Class III casinos continues to keep the pace. The diverse line of table products can help casino operators find exactly what they need for any part of the pit and most are available to play for fun online. Last, but not least, the company aims to capture a whole new audience by offering its content through mobile gaming.

At AGS, we realize that a huge part of our success is attributed to the hard work and dedication of our people. We strongly believe that embracing change, empowering our employees, and building a positive team environment are of paramount importance in achieving even more success with limitless potential.

Reporting to the Regional Field Service Manager, the Field Service Technician I is an entry level position in Field Service and is responsible for the servicing, installing, converting, upgrading and preventative maintenance of all AGS gaming equipment. The Field Service Technician I position does not work standard set hours as work activities may occur throughout a 24 hour day, 7 days a week, including holidays. 


Key responsibilities & duties

  • Performs preventative maintenance and general maintenance
  • Completes all reports and paperwork in a timely manner
  • Must have excellent customer service skills
  • Completes assigned projects in regards to customer service
  • Must complete technical procedures such as all Work Orders on both slots and table games
  • Troubleshoots and repairs service incidents in a timely manner and escalates as necessary
  • Keeps parts inventory current
  • Mechanically inclined; able to use hand tools
  • Must be able to move 75 lbs. assisted

Computer/Technical Skills

  • Basic computer skills required; May need to use all tools from Microsoft Office suite (Word, Excel, etc.)
  • Will need to complete mandatory electronics course as provided by the Company.
  • Will need to understand basic AC/DC electronics
  • Needs basic understanding of computer networking

Work experience and skills

  • High School diploma or GED required
  • Entry level, gaming experience is not necessary, but is a plus
  • Must have 2 years’ experience in electronics and/or computer networking
  • Requirement to obtain licensing approval by tribal and/or state gaming regulators

AGS is an Equal Opportunity Employer

Thank you for your interest in a position at AGS.  The best and most effective way to get your resume in front of the assigned recruiter and the hiring manager is the visit the AGS Career Page at http://www.playags.com/careers/ and apply directly to the position in which you are interested.

*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.