Implementation Specialist

Computers/Software Las Vegas, Nevada


Description

The Implementation Specialist performs onsite installation and training services for implementation of Agilysys software and resold hardware products. The Implementation Specialist will primarily operate as a secondary or team resource to an established Project Lead and/or Project Manager or may be positioned to lead portions of a project as part of a project team during an installation engagement. The Implementation Specialist must be able to efficiently manage the planning and communication of assigned project tasks, communicate professionally to co-workers, project stake holders and customers, learn new products and processes quickly, balance multiple priorities, and develop a solid understanding of Agilysys products (hardware and software) in all vertical markets.

 Responsibilities

  • Consult with Project Management regarding operational considerations and configuration of systems to support customer requirements. Make recommendations to utilize full advantages of Agilysys product line while maximizing operational efficiencies
  • Identify and manage project scope. Ensure that project documentation is sufficient and clear and concise to ensure that all parties are aware of required project tasks and milestones.  Work with Project Management to manage project risks and establish effective communication plan for escalation process; provide solutions for issues resulting in project scope change
  • Gather site requirements, review and recommend operational design as it pertains to installation preparedness to Project Management
  • Configure and test system configuration in order to maximize efficiency and provide operational consistency
  • Work with Project Management and Integration Team to ensure all applicable interfaces and integration components are scheduled and tested
  • Prepare training materials and conduct training sessions
  • Live monitor operations by providing end user assistance for the various business cases where the Agilysys product line is implemented
  • Coordinate with the client teams to develop processes, procedures, and documentation to enhance our implementation and training services
  • Develop detailed project documentation upon completion of project to ensure that the Customer Care team has all relevant information to handle support for client going forward
  • Other duties as assigned 

Qualifications

  • Bachelor's degree in related field and /or work experience in the hospitality and / or technology field(s)
  • 2 to 3 years’ experience in system implementation or information technology management or hospitality operations
  • Be available to travel at least 90% of the year to both domestic and international customer sites with limited advanced notice
  • Good understanding of business operations and accounting practices
  • Dedication to customer service is a must
  • Great communication skills and be able to communicate in English.
  • Great work ethic; will go above and beyond to exceed client expectations
  • Outstanding interpersonal skills and great team player
  • Must be able to work independently with a high degree of self-initiative
  • Excellent problem-solvng abilities
  • Knowledge of standard MS Office products
  • Ability to work well under pressure and adapt to changes in project priorities
  • Must be able to accommodate a flexible work schedule
  • Experience and equal comfort with Linux and Windows command line tools
  • Admin experience for Linux-based AND Windows based systems or web servers
  • Comfort with tools like tailing logs, managing configs, restarting daemons, ssh, grep, vim
  • Experience troubleshooting networking issues at multiple levels – ports, protocols, levels, proxies
  • Experience managing firewalls and/or debugging firewall related issues
  • Can operate at multiple levels, working closely with customers, installers and engineers
  • A doer, proven track record of jumping in and solving problems

 Desired Qualifications

  • Programming experience in Java or Python
  • Degree or certificate in computer programming or computer science
  • Exposure to / use of document database systems
  • Exposure to / use of application level virtualization
  • Experience with web service delivery in on-premise environments
  • Experience in the F&B industry and/or with POS systems
  • Knowledge of database platforms
  • Multi-lingual
  • Industry experience relating to Inventory Procurement, Property Management Systems, Point of Sale solutions, or Accounting practices