Customer Service Representative

Adlogica Inc. - San Francisco, CA San Francisco, California


Description

Employee Status: Contract, Temporary

Schedule: Part-time

Education: High school or equivalent

Compensation: Depends on experience, hourly

Description

Finding the right customer at the right time is no small feat, especially for small businesses. Today, businesses are faced with too many advertising choices and no guarantee of new customers. Our goal is to simplify how businesses acquire new customers online.

Adlogica is a leading customer acquisition marketing business focused on delivering high-intent, in-market consumers. For over a decade, our founding team has worked in engaging hundreds of millions of online consumers, and we’ve evolved this knowhow into a platform where businesses can pinpoint and acquire high-quality, in-market prospects that have requested quotes. With our world-class expertise in data science, designing and segmenting for large-scale consumer audiences, and a deep understanding of online advertising, we’ll bring you the right customer at the right time.

With offices in San Francisco, Amsterdam, and Cluj, Romania, our global presence is growing as we continue to expand. Adlogica is seeking a Customer Service Representative to work part-time from our San Francisco office. These are off-site remote positions after the representatives have been trained at the company office. If you get inspiration in a high-paced tech environment, we would love to hear from you!

Requirements:

  • Upbeat, friendly, and a professional attitude
  • Customer service experience, call center experience a plus
  • Accurate data entry abilities and internet-proficiency
  • Experience with CRM software a plus
  • Reliable and trustworthy in handling sensitive consumer information
  • Superior phone etiquette while being detail-oriented
  • Excellent communication and interpersonal skills

Responsibilities:

  • Call consumers who have completed online forms requesting more information about auto insurance
  • Requalify the consumer’s interest in receiving a quote
  • Confirm that the information provided by consumer is accurate over the phone
  • Facilitate a call transfer to an appropriate 3rd party agent for interested consumers
  • Type call details according to standard operating procedures while maintaining call with consumer
  • Satisfy consumer needs courteously and patiently
  • Establish a good impression with the consumer however short the conversation
  • Project a good image for the company