Help Desk Support

Infrastructure & Support Durbanville, South Africa


Description

Aculocity is a dynamic, fast moving, global technology consulting company that enhances business processes and uses technology to solve business problems. Since we launched in 2006, we have delivered custom software development solutions, implementation of software systems, business intelligence and business process solutions. We are also part of the GVW Group, LLC, portfolio of companies, and we are a premier provider of technology services for all GVW portfolio companies as well as an expanding external client base.

 Position Description:

The Help Desk Technician serves as the first line of defense providing Level 1 support to computer system users our engineering office located in Cape Town, South Africa. You will work within a team to assist in maintenance and operations of the corporate technology infrastructure. Providing front line user support for all of the businesses. 

REQUIREMENTS

  • Associates or BA/BS degree in computer science, engineering or equivalent practical experience.
  • 3-5 years work experience in Microsoft Windows desktops, servers and networks.
  • Demonstrated ability to troubleshoot and resolve basic desktop, notebook and mobile issues.
  • General understanding of computer networking, security and infrastructure best practices.
  • Effective organization and planning skills and ability to prioritize work on multiple projects with high attention to detail.
  • Strong communication, interpersonal and customer service skills to work effectively both independently and as part of a team
  • Ability to meet the physical requirements of the position, including the ability to lift and handle up to 50 pounds in equipment.
  • Work with other information system individuals and teams and vendors in other countries.
  • Ability and willingness to provide support during off hours when necessary.

PREFERRED QUALIFICATIONS AND EXPERIENCE

  • Microsoft A+ certification or other industry recognized advanced certification
  • Knowledge of Microsoft Active Directory
  • Understanding of LAN/WAN, DNS/WINS, DHCP and mobile computing environments