Technical Writer
Description
Open to candidates based in Vancouver, British Columbia, Canada or remote in North American time zones (US or Canada)
Job Details
We are looking for a results-driven, self-motivated Technical Writer to complement our Absolute Secure Endpoint documentation team. The Technical Writer develops, maintains, and publishes information products, such as console help, release notes, API documentation, and partner integration guides. A Senior Technical Writer and a Localization Manager will mentor the individual in this role.
Responsibilities:
- Creating, updating, and maintaining high-quality user documentation for our SaaS products and Persistence platform
- Working closely with subject matter experts from Product Management, Product Development, and Technical Support to turn technical specifications and reports into content for our customers
- Adhering to the corporate style guide to create user-centric documentation
- Performing pre-production and post-production work on localized/translated files
- Maintaining a team and departmental collaboration (or wiki) site using Confluence
- Foster a culture of continuous improvement through retrospectives
Qualifications:
- 5+ years of experience developing technical content for complex enterprise software products in an Agile development environment.
- Intermediate to advanced knowledge of MadCap Flare
- Experience editing and publishing API documentation
- Experience working with HTML and CSS
- Experience managing source files in Git repositories
- Experience working with a geographically diverse development organization, cross-functional project teams with demonstrated ability to communicate effectively with technical and non-technical staff
- Excellent research skills with an ability to distill complex information into clear, concise content directed at your target audience
- Excellent written and oral communication skills
- Strong critical thinking and problem-solving skills with attention to detail
- Demonstrated ability to prioritize, multi-task, and meet aggressive deadlines while working with multiple projects/stakeholders
- Ability to work independently and as part of a documentation team
Nice to Have:
- Experience creating documentation in a CI/CD software development environment
- Experience implementing an AI strategy to optimize the user experience
Education:
- Bachelor’s degree in Computer Engineering, English, Journalism, Communications, or equivalent field, and
- Certificate in Technical Writing (desired)
Technical Skills:
Working knowledge of the following:
- MadCap Flare, for creating and publishing content
- Atlassian suite, specifically Confluence and JIRA
- Content management system, specifically GitLab
- Git command-line or client, specifically Sourcetree
- Microsoft 365 apps
Benefits:
- Competitive salary and benefits package
- Hybrid work environment
- Opportunity to work with a diverse and talented global team
- Career development opportunities
The US base pay range for this position is from USD $70,000 - $85,000 annually; the base pay offered is determined by the market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our annual bonus program.
The Canada base pay range for this position is from CAD $75,000 -$90,000 annually; the base pay offered is determined by the market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our annual bonus program.
Why Work For Us:
You’re resilient and passionate about securing the Work from Anywhere era.
So are we.
We’re in search of the best and the brightest – everyone from innovators, sellers and marketers to financers, operators and especially customer relationship managers – we’re looking for top tier talent to help us shape the next decade of security, drive innovation that enables customers with truly disruptive solutions and are dedicated to making a meaningful difference.
Headquartered in Seattle, Washington with international offices in Vancouver - BC, Austin - TX, Boulder - CO, Ankeny – IA, Reading - UK and Ho Chi Minh City – Vietnam, Absolute accelerates customers’ shift to work-from-anywhere through the industry’s first self-healing Zero Trust platform, ensuring maximum security and uncompromised productivity. Only Absolute is embedded in more than half a billion devices, offering a permanent digital connection that intelligently and dynamically applies visibility, control and self-healing capabilities to endpoints, applications, and network access to ensure their cyber resilience tailored for distributed workforces.
You’re resilient and passionate about securing the Work from Anywhere era.
So are we.
We’re in search of the best and the brightest – everyone from innovators, sellers and marketers to financers, operators and especially customer relationship managers – we’re looking for top tier talent to help us shape the next decade of security, drive innovation that enables customers with truly disruptive solutions and are dedicated to making a meaningful difference.
Headquartered in Seattle, Washington with international offices in Vancouver - BC, Austin - TX, Boulder - CO, Ankeny – IA, Reading - UK and Ho Chi Minh City – Vietnam, Absolute accelerates customers’ shift to work-from-anywhere through the industry’s first self-healing Zero Trust platform, ensuring maximum security and uncompromised productivity. Only Absolute is embedded in more than half a billion devices, offering a permanent digital connection that intelligently and dynamically applies visibility, control and self-healing capabilities to endpoints, applications, and network access to ensure their cyber resilience tailored for distributed workforces.
Our vision is to be the world’s most trusted security company – and to empower end users to connect securely and from anywhere, to all the applications they need to collaborate and get their work done, without interruptions and with an optimal network experience. Absolute currently serves approximately 16,000 customers with more than 13 million activated endpoints globally. G2 recognized Absolute as a Leader in the Winter 2022 Endpoint Management and Zero Trust Networking Grid Reports, reflecting our continued customer satisfaction across product lines. To learn more about Absolute, visit our website at www.absolute.com or visit our YouTube channel
Absolute Software Inc. is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]
Absolute provides persistent endpoint security and data risk management solutions for computers, tablets, and smartphones. Our persistence technology is built into over half a billion devices around the world.