Customer Service Representative
Description
The Customer Service Representative resolves general account and licensing related issues in a timely and effective fashion, using customer service and technical skills. This role will also work closely with Absolute’s Technical Support team – performing initial triage and troubleshooting steps. As such, a combination of customer centricity and strong technical skills is crucial.
We operate a follow-the-sun support model with set shift times starting as early as 6am or finishing as late as 6pm; we go the extra mile for our customers – some working hours flexibility is expected.
What You’ll Need:
Skills
- Customer service – effectively communicate both verbally and in writing
- Initiative, tenacity, and a passion for supporting customers
- Ability to prioritize and manage a high workload within a fast paced environment
- Able to work independently whilst also contributing to the team
- Strong case management and issue documentation
- Technical aptitude and ability to learn new technologies
Required Experience
- Experience in providing customer support, including live chat, phone and email channels (minimum 1 year)
- Experience with one or more CRM or ticket tracking systems
Additional Desired Experience (optional)
- Experience with installation, configuration and troubleshooting of Windows and Mac devices
- Experience with firewalls, anti-virus and encryption products
- Experience with security policies (authorized contact validation, approval documentation, etc.)
- Microsoft MSP/MCSA/MSCE
- CompTia A+, Network+, Security+
The base pay range for this position is from $45,000 - $50,000 annually; the base pay offered is determined by the market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our annual bonus program.
Why Work For Us:
You’re resilient and passionate about securing the Work from Anywhere era.
So are we.
We’re in search of the best and the brightest – everyone from innovators, sellers and marketers to financers, operators and especially customer relationship managers – we’re looking for top tier talent to help us shape the next decade of security, drive innovation that enables customers with truly disruptive solutions and are dedicated to making a meaningful difference.
Headquartered in Seattle, Washington with international offices in Vancouver - BC, Austin - TX, Boulder - CO, Ankeny – IA, Reading - UK and Ho Chi Minh City – Vietnam, Absolute accelerates customers’ shift to work-from-anywhere through the industry’s first self-healing Zero Trust platform, ensuring maximum security and uncompromised productivity. Only Absolute is embedded in more than half a billion devices, offering a permanent digital connection that intelligently and dynamically applies visibility, control and self-healing capabilities to endpoints, applications, and network access to ensure their cyber resilience tailored for distributed workforces.
You’re resilient and passionate about securing the Work from Anywhere era.
So are we.
We’re in search of the best and the brightest – everyone from innovators, sellers and marketers to financers, operators and especially customer relationship managers – we’re looking for top tier talent to help us shape the next decade of security, drive innovation that enables customers with truly disruptive solutions and are dedicated to making a meaningful difference.
Headquartered in Seattle, Washington with international offices in Vancouver - BC, Austin - TX, Boulder - CO, Ankeny – IA, Reading - UK and Ho Chi Minh City – Vietnam, Absolute accelerates customers’ shift to work-from-anywhere through the industry’s first self-healing Zero Trust platform, ensuring maximum security and uncompromised productivity. Only Absolute is embedded in more than half a billion devices, offering a permanent digital connection that intelligently and dynamically applies visibility, control and self-healing capabilities to endpoints, applications, and network access to ensure their cyber resilience tailored for distributed workforces.
Our vision is to be the world’s most trusted security company – and to empower end users to connect securely and from anywhere, to all the applications they need to collaborate and get their work done, without interruptions and with an optimal network experience. Absolute currently serves approximately 16,000 customers with more than 13 million activated endpoints globally. G2 recognized Absolute as a Leader in the Winter 2022 Endpoint Management and Zero Trust Networking Grid Reports, reflecting our continued customer satisfaction across product lines. To learn more about Absolute, visit our website at www.absolute.com or visit our YouTube channel
Absolute Software Inc. is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]
Absolute provides persistent endpoint security and data risk management solutions for computers, tablets, and smartphones. Our persistence technology is built into over half a billion devices around the world.