WHITE MOUNTAIN APACHE BEHAVIORAL HEALTH SERVICES, INC.
POSITION: TRAINING COORDINATOR
CLASSIFICATION CODE: EXEMPT FULL TIME
DEPARTMENT: QUALITY MANAGEMENT
REPORTS TO: QUALITY MANAGEMENT HEALTH SYSTEMS MANAGER
STATEMENT OF JOB: The Training Coordinator is responsible for analyzing training needs, developing curriculum, and managing, coordinating and facilitating agency training/development programs in the White Mountain Apache Tribe under the authority of Apache Behavioral Health Services. The training coordinator evaluates the trainee for effectiveness of training and is responsible for reporting of measurement of training needs and results.
DUTIES AND RESPONSIBILITIES:
- Works to ensure the smooth and effective functioning of training events (both live and e-learnings) for all departments by managing and coordinating the logistics, systems and vendor relationships for training programs and sessions.
- Provide review of application of clinical documentation skills, provide coaching where necessary, identify areas of improvement, and make recommendations for remediation in consultation with the Clinical Director and Quality Management Administrator.
- Ensure staff compliance with clinical documentation training and supervision requirements.
- Works with management team to design, deliver and document licensure and Agency required training programs ensuring that training delivered exceeds state, tribal, and other contractual obligations.
- Identify core training requirements and training needs working closely with the Health Systems Manager.
- Conducts organizational-wide needs assessment to identify skill or knowledge gaps and compliance requirements needing to be addressed.
- Develop in-house training programs and training materials utilizing existing staff content experts and collaboration with community partners.
- Provides technical expertise for Relias Learning platform, including orientations of online system, back-end settings, user interfaces, database integrity, software upgrades and troubleshooting.
- Supports departments in the creation and maintenance of training programs, plans, matrices and training records; informing employees of training opportunities and providing necessary information.
- Develops and maintains, in coordination with Health Systems Manager, an annual training calendar for the organization, tracks all training activity completion and reports training metrics on a timely basis to Management, T/RBHAs, State and Federal regulatory agencies.
- Delivers orientation training to New Hires, following the guidelines established in the training matrix and training manual(s). Assists with the onboarding of New Hires.
- In collaboration with the Health Systems Manager, facilitates and leads Crisis Management and Intervention training. Models and intervenes as appropriate conflict resolution and how to resolve crisis situations involving clients.
- Maintain liaison with federal, state, corporate, tribal and private funding programs to ensure that Apache Behavioral Health Services is in compliance with all requirements.
- Support and actively engage in practices of inclusion through Cultural and Linguistically Appropriate Services (CLAS) Standards.
- Participation in all required ABHS training.
- Reports/attends work in timely manner. Must be reliable and communicate directly with supervisor in all matters of attendance.
- Other duties as assigned.
- High school diploma or GED with at least 3 years related experience in a professional training environment. B.S./B.A. degree preferred.
- Experience with designing and implementing training programs.
- Strong knowledge of Learning Management Systems and web delivery.
- Excellent written and oral communication skills, as well as excellent facilitation skills.
- MS Office proficiency, familiarity with Adobe software, social media platforms and the ability to correctly operate a copier and fax machine.
- Strong interpersonal skills with an ability to work effectively with a wide range of people, teams, managers, supervisors, and vendors.
- Demonstrate critical thinking, problem-solving and organizational and time management skills with ability to work independently, with flexibility within prescribed deadlines.
- Must have a valid driver’s license and reliable transportation.
- Ability to pass all pre-employment testing, including, but not limited to, fingerprint clearance and background check.
- At least 3 years’ experience working with Native Americans.
**NOTE: Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act (Title 25, U.S. Code, Section 472 and 473).
The physical characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Constant: standing. Frequent: repetitive use of hand, walking, standing, bending neck and waist, squatting, climbing, kneeling, twisting neck and waist, simple grasping of left and right hand, power grasping right and left hand, fine manipulation right and left hand, pushing and pulling right and left hand, reaching above shoulder level, reaching below shoulder level, lifting objects weighing up to 25 pounds from below the waist to a height of 3 feet.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. The employment is considered “at will” and agree that my employment can be terminated with or without cause and with or without notice at any time at the option of either me or the company.