Child, Adolescent & Family Services Program Manager

Children, Adolescent and Family Services Whiteriver, Arizona


Description

 

WHITE MOUNTAIN APACHE BEHAVIORAL HEALTH SERVICES, INC.

JOB DESCRIPTION

 

POSITION: CHILD, ADOLESCENT & FAMILY SERVICES PROGRAM MANAGER

CLASSIFICATION CODE: EXEMPT FULL TIME

DEPARTMENT: CHILD, ADOLESCENT & FAMILY SERVICES

REPORTS TO: CLINICAL DIRECTOR

 

STATEMENT OF JOB: STATEMENT OF JOB: This position provides program management to the Child, Adolescent and Family Services Department. The Program Manager is responsible for providing administrative oversight, case management staff development, cultural training, review and development of program needs, working collaboratively with the Child, Adolescent and Family Services Clinical Supervisor and ABHS Clinical Director, and backup to Child, Adolescent and Family Services Department staff.

 

DUTIES AND RESPONSIBILITIES:

  1. Provide oversight for the Child, Adolescent and Family Services staff members.
  2. Provide Child, Adolescent and Family Services staff direct and administrative supervision in collaboration with clinical supervisor.
  3. Assist staff in helping clients in accessing needed services with service agencies in the areas of: transportation, financial assistance, housing, state/federal entitlement programs, medicine, schools, churches, and other agencies to assure continuity of care.
  4. Participate as needed in ABHS clinical staffing with Team Therapist and other members of the clinical team to review client progress and services requirements.
  5. Coordinate staff case load assignment with Child, Adolescent and Family Services Clinical supervisor.
  6. Coordination of recruiting, on-boarding and training new Child, Adolescent and Family Services department staff.
  7. Develop and assist staff in implementation of new Child, Adolescent and Family Services programming.
  8. Share responsibility of outreach activities with Child, Adolescent and Family Services clinical supervisor.
  9. Provide backup coverage for Child, Adolescent and Family Services team staff members, including clinical supervisor, for assessments, intakes, walk-ins, groups, etc.
  10. Participate in supervisory team collaboration with all staff.
  11. Verify and print Medifax confirmation information for intake process as needed.
  12. Complete data entry in electronic health record all intake information for new clients.
  13. Abide by all applicable policies, procedures, and program standards of ABHS, White Mountain Apache Tribe, Indian Health Services, Arizona Health Care Cost Containment System (AHCCCS) and other pertinent regulatory authorities.
  14. Ability to address a variety of diverse spiritual, emotional, and social needs in multiple environments of an often high-risk population, using a trauma-informed care approach while maintaining a high degree of professionalism and cultural awareness.
  15. Possess the ability to work with a wide range of clients including children, adolescents, families, and adults.
  16. Collaborates with court/probation, tribal/community agencies, families and other natural support systems to ensure client’s needs are met. Develops a strong working relationship with school faculty and staff.
  17. Provides services at the clinic, in the community, and in client’s homes to ensure client obtains all benefits and services necessary to be successful in completing all treatment plan initiatives.
  18. Participates in interdepartmental clinical team meetings to assist and encourage consistent and timely provision of services. Participates in weekly clinical staffing with other members of the clinical team to review client progress and service requirements.
  19. Ability to facilitate referral process to assure continuity of care across programs at ABHS.
  20. Ability to provide client walk-in services in the office as needed.
  21. Develop and implement in-service training for ABHS staff.
  22. Ability to maintain client records in accordance with HIPAA, AHCCCS, ABHS, Federal, State, Tribal, and local requirements.
  23. Abide by all applicable policies, procedures, and program standards of ABHS, White Mountain Apache Tribe, Indian Health Services, Arizona Health Care Cost Containment System (AHCCCS) and other pertinent regulatory authorities.
  24. Maintain ethical policies and guidelines as outlined in accepted State ethics laws, rules, policies and principles and as outlined in discipline-specific code of ethics.
  25. Provide a positive role model to clients and staff through leadership, self-discipline, and genuine care for the treatment and recovery of clients. All clients and staff members must be treated with dignity and respect.
  26. Participation in all required ABHS training.
  27. Reports/attends work in timely manner. Must be reliable and communicate directly with supervisor in all matters of attendance.
  28. Performs other duties as assigned by supervisor or clinical director.

 

MINIMUM QUALIFICATIONS:

  1. Master’s degree or bachelor’s degree in a field related to behavioral health or has a bachelor’s degree and at least one year of full time behavioral health experience;  or has an associate’s degree and at least two years of full time behavioral health work experience; or has a high school diploma or high school equivalency diploma and: 18 credit hours of post high school education in a field related to behavioral health completed no more than four years before the date the individual begins providing behavioral health services and two years of full time behavioral health work experience; or high school diploma or high school equivalency diploma and four years of full time behavioral health work experience.
  2. Excellent written and oral communication skills; ability to speak the Apache language preferred.
  3. Demonstrate critical thinking, problem-solving and organizational and time management skills with ability to work independently, with flexibility within prescribed deadlines.
  4. Strong interpersonal skills with an ability to work effectively with a wide range of people, teams, managers, supervisors.
  5. Must have a working knowledge of the needs, strengths, and services in the tribal community.
  6. MS Office proficiency and the ability to correctly operate a copier and fax machine.
  7. Valid Arizona Driver’s License and reliable transportation.
  8. Ability to pass all pre-employment testing, including, but not limited to, fingerprint clearance and background check.

Preferred:

  1. At least 3 years’ experience working with Native Americans.

 

**NOTE: Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act (Title 25, U.S. Code, Section 472 and 473).

 

ESSENTIAL FUNCTIONS:

 

The physical characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Constant: standing. Frequent: repetitive use of hand, walking, standing, bending neck and waist, squatting, climbing, kneeling, twisting neck and waist, simple grasping of left and right hand, power grasping right and left hand, fine manipulation right and left hand, pushing and pulling right and left hand, reaching above shoulder level, reaching below shoulder level, lifting objects weighing up to 25 pounds from below the waist to a height of 3 feet. 

 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.  The employment is considered “at will” and agree that my employment can be terminated with or without cause and with or without notice at any time at the option of either me or the company.