Network Engineer

Technical Support San Jose, California

Standing at the critical junction between your network and your applications, A10 is a leader in secure application services. Our solutions protect and optimize application performance in a world of many clouds.

Are you up for the challenge? 

Join us and make your impact on the future as our next Network Engineer:

Job Description:

Troubleshoot, resolve and document customer reported network issues via phone and/or e-mail

Provide configuration recommendation and assistance in customer service deployment

Recreate reported issues in lab with customer’s configuration and topology

Work with QA and develop engineering teams to investigate and resolve software and hardware defects

Perform patch qualification related tasks

Responsible for analyzing data traces using protocol analyzers to identify anomalies and find solutions

Ensure customer’s reported issues are resolved to the client's satisfaction in a timely manner.



5 to 8 years of working experience in the data networking industry.

Excellent verbal and written communication and organization skills.

MS in a computer related field or equivalent work experience.

Excellent knowledge and experience troubleshooting Layer-2/3 protocols (VLANs, VRRP, OSPF, BGP, ISIS, IPv4/6, ARP, RIP, NAT), Layer-4 protocols (TCP, UDP, NAT), and Layer-7 protocols (HTTP, FTP, DNS)

Must have good understanding of following protocols, HTTP, SSL, FTP, SMTP, RTSP

Demonstrate ability to acquire strong analytical, troubleshooting and problem-solving skills

Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

Deep understanding of network designs and operations

Ability to articulate complex technical designs with ease to stakeholders

Ability to work independently and troubleshoot problems with speed and efficiency

Ability to self-motivate and manage/prioritize competing tasks

A10 Networks is an equal opportunity employer and a VEVRAA federal subcontractor.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.  A10 also complies with all applicable state and local laws governing nondiscrimination in employment.