Standing at the critical junction between your network and your applications, A10 is a leader in secure application services. Our solutions protect and optimize application performance in a world of many clouds.
Are you up for the challenge?
Join us and make your impact on the future as our next Professional Services Engineer
As a Professional Services Engineer, you will perform network design, configuration, installation and troubleshooting of issues relevant to A10 solutions. The PS Engineer will function as the A10 Networks products Subject Matter Expert (SME) and will interact directly with the customer's personnel. Additionally, you will directly interact with customers and other functional groups within A10 Networks to troubleshoot, identify and resolve product, configuration or network related issues. You will capture and document details and events in the CRM application throughout the solution discovery process.
Perform network design, configuration, installation and troubleshooting of issues relevant to A10 solutions
Provide technical consultations and presentations as needed
Excellent verbal and written communication skills. Will be responsible for effective communication with all stakeholders.
Ensure A10 products are designed, configured and deployed to meet customers’ expectations
Use traffic generators such as Spirent and Ixia for testing during pre-deployment phase.
Drive complex deployments while working side by side with the customers to solve their unique problems across a variety of use cases
Use tools such as Wireshark to analyze networking protocols like TCP, UDP, HTTP, SMTP, FTP, DNS, IPSec, PKI, OSPF etc. to successfully complete configuration, execution and troubleshooting of deployment jobs
Leverage previous experiences, share best practices and create innovative solutions to push user adoption and maximize the value of A10
Troubleshoot, resolve and document customer reported network issues via phone and/or e-mail
Provide configuration recommendation and assistance in customer service deployment
Recreate reported issues in lab with customer’s configuration and topology
Perform patch qualification related tasks
Ensure customer’s reported issues are resolved to the client's satisfaction in a timely manner.
2+ years’ experience in Network / System Engineering/TAC.
Advanced networking skills including strong understanding of the protocols surrounding IP service provider networks and TCP/IP fundamentals
Good understanding of network technologies such as application delivery controllers (ADCs), firewalls and switching and routing
Experience of routing protocol operation (OSPF, IS-IS, and BGP)
Basic knowledge of VPNs and the associated tunneling technologies (L2TP, MPLS)
BS/MS in a technical field
This job involves traveling to client sites.
A10 Networks is an equal opportunity employer and a VEVRAA federal subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. A10 also complies with all applicable state and local laws governing nondiscrimination in employment.