Community Manager- F2P

Free-to-Play Calabasas, California


Description

The Community Manager will be joining a close-knit team of experienced professionals to build and foster positive sentiment amongst the fan base of free-to-play titles on console, mobile, and PC. The ideal candidate has in-depth experience with developing, managing, and executing Community engagement, social media and content strategy.  This role will work closely with internal teams including Product Management, Production, Brand/Marketing, and PR to communicate with players, drive strong engagement and community growth.  

Responsibilities:

  • Collaborate with internal and external teams to develop strategies and plans to meet product KPIs including player engagement and retention
  • Develop and maintain a communication and feedback process with internal teams of key community interests, needs, and concerns
  • Create engaging content and messaging that are aligned with product positioning and brand
  • Identify, analyze, and interpret Community feedback, trends, and analytics to maintain a positive environment across social channels
  • Develop monthly Community reports for internal communication and to track overall sentiment/feedback while providing ongoing campaign recommendations
  • Carry out interactive community events and/or contests to help support player retention
  • Independently manage the F2P Community calendar and schedule posts per title accordingly

Qualifications and Experience

  • 3+ years of digital community management, preferably with free-to-play games
  • Strong understanding of how to maximize player experience and growth on platforms (including Facebook, Twitter, YouTube, Twitch, Reddit, and more)
  • Self-driven, good communicator and a great team-player
  • Knowledge of social media analytics tools, Powerpoint, Google Sheets, or Photoshop is a plus
  • Passion for gaming is a MUST
  • BA or BS degree in Journalism, Communications, English, or similar